Service Coordinator

Clear Destination Inc.; Irmo, Northern (SC, KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Clear Destination Inc. in Irmo, SC is seeking a Service Coordinator to enter incoming service requests into ConnectWise and coordinate information between customers and service staff to drive timely resolutions.

You will prioritize, schedule, dispatch staff, order parts, review tickets, verify time entries, replenish stock, and assist in developing service processes. Strong communication and organizational skills are essential; ConnectWise experience is a plus.

Qualifications

• High school diploma required.
• Strong verbal and written communication; strong organizational and interpersonal skills.
• Experience with ConnectWise is a plus; ability to multitask and meet deadlines.
• Must pass pre-employment background check and drug test.

Responsibilities

• Prioritizing, scheduling and dispatching service staff.
• Ordering and expediting required parts.
• Reviewing resolved service tickets upon completion.
• Verification of time entries/GPS logs.
• Replenishing stock of service parts and accountability.
• Assistance with development, implementation and documentation of Service Department processes.

Skills

Verbal & written communication

Organizational skills

Interpersonal & customer service

Multitasking & deadlines

ConnectWise experience (a plus)

Education

High school diploma

Tools

ConnectWise

Job description

The service coordinator is primarily responsible for taking all incoming service requests and entering them in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

Essential Functions

• Prioritizing, scheduling and dispatching service staff;
• Ordering and expediting all required parts;
• Reviewing resolved service tickets upon completion of work;
• Verification of time entries/GPS logs;
• Replenishing stock able products and accountability;
• Assistance with the development, implementation and documentation of Service Department processes.

Minimum Qualifications

• High school diploma
• Strong verbal and written communication skills
• Strong organizational skills
• Strong interpersonal and customer service skills
• Ability to multitask, work under pressure and meet deadlines
• Experience with Connectwise a plus
• Must pass pre-employment background check and drug test

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to handle or feel; and reach with hands and arms.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.