Service Coordinator

Triple Cities Network Solutions; Village of Johnson City (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Triple Cities Network Solutions in the United States is seeking a detail-oriented Service Coordinator to improve operational efficiency by managing service tickets, coordinating technical resources, and handling procurement tasks.

You will serve as the first point of contact for client support, create and manage tickets with complete details, monitor workflows, prepare quotes for hardware and software, and coordinate vendor orders to ensure timely service delivery.

Responsibilities

• Serve as the first point of contact for client support calls and route issues to the appropriate technical team.
• Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.
• Proactively monitor systems and workflows to identify service disruptions or emerging issues.
• Prepare client quotes for hardware, software, and related services based on identified needs.
• Manage vendor relationships by placing and tracking purchase orders for third-party products and services.
• Oversee the equipment intake process and ensure proper handling according to procurement procedures.
• Organize and maintain technician schedules to optimize resource availability and response times.
• Assist with level 1 technical support as needed.

Job description

Job Summary

We are seeking a detail-oriented and proactive Service Coordinator to join our team at Triple Cities Network Solutions. This role is critical in maintaining operational efficiency by managing service tickets, coordinating technical resources, and handling procurement tasks.

Key Responsibilities

• Serve as the first point of contact for client support calls and route issues to the appropriate technical team.
• Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.
• Proactively monitor systems and workflows to identify service disruptions or emerging issues.
• Prepare client quotes for hardware, software, and related services based on identified needs.
• Manage vendor relationships by placing and tracking purchase orders for third-party products and services.
• Oversee the equipment intake process and ensure proper handling according to procurement procedures.
• Organize and maintain technician schedules to optimize resource availability and response times.
• Assist with level 1 technical support as needed.