Service Dispatch Coordinator - 1st Shift

All-Fleet-Inc; Zion (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Fast-Paced Environment

Team Backing

Job summary

All Fleet Inc. is seeking a Service Dispatch Coordinator for 1st shift to manage inbound service requests and coordinate mobile diesel technicians, ensuring rapid response and efficient scheduling.

You will think ahead to optimize routes, handle high-value accounts, and maintain logs while communicating with customers, technicians, and vendors in a fast-paced environment. The role requires strong problem-solving, excellent communication, and tech-savvy dispatch capabilities, with a focus on

Qualifications

• Thrives in high-pressure environments with multiple service requests.
• Excellent communication for customers, technicians, and vendors.
• Understanding of trucking/repair industry or quick learner.
• Strong problem-solving and scheduling abilities.

Responsibilities

• Own inbound service requests and ensure efficient handling.
• Dispatch and coordinate mobile technicians to maximize speed and coverage.
• Anticipate routes and allocate resources to prevent delays.
• Manage high-value accounts and keep customers informed.
• Address emergencies in real-time and adjust schedules accordingly.
• Communicate via calls, texts, and digital systems to keep all parties aligned.
• Maintain records, logs, and performance reports.

Skills

High-stakes handling

Communication skills

Industry knowledge

Problem solving

Priority setting

Tech-savvy

Team player

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

1st Shift – Service Dispatch Coordinator

Schedule: 1st Shift (8:00 AM – 4:30 PM)

Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.

About the Role

We are looking for a Service Dispatch Coordinator who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn’t just another dispatch job—this is a mission-critical role that ensures our customers get back on the road fast.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.


• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.


• Think ahead, strategizing the best routes and resource allocation to prevent delays.


• Manage high-value accounts, keeping key customers informed and satisfied.


• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.


• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.


• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

• You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.


• Your communication skills are top-notch – clear, professional, and always focused on solutions.


• You understand the trucking & repair industry (or you’re a fast learner).


• You’re a master problem-solver – if a challenge arises, you tackle it head-on.


• You know how to prioritize urgency – every second counts, and you act accordingly.


• You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.


• You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

• Competitive Pay – Your hard work should pay off.


• Career Growth & Advancement – We promote from within, and there’s always room to grow.


• A Fast-Paced, Exciting Work Environment – No two days are ever the same.


• A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.