Service Coordinator: Dispatch & Customer Care Pro

Convergint-4; Town of Henrietta (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Life insurance & Disability Plan

401K Matching Plan

Paid Time Off

Job summary

Convergint is seeking a full-time Service Coordinator to join our collaborative culture and help deliver world-class service to customers and colleagues.

In this role you will handle incoming calls, dispatch and schedule service visits, create and track work orders in iCare, and support field technicians while maintaining accurate records and ensuring customer satisfaction.

The position offers a dynamic work environment, growth opportunities, and a comprehensive benefits package.

Qualifications

• College degree or equivalent experience.
• 1–3 years call center, dispatch, or administrative experience.
• Preferred experience in a construction industry environment.

Responsibilities

• Handles incoming customer calls including service dispatching, tracking and scheduling of calls.
• Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service.
• Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
• Monitors and follows up on subcontractor pricing; processes and approves invoicing.
• Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator to join our collaborative culture and help deliver world-class service to customers and colleagues.

In this role you will handle incoming calls, dispatch and schedule service visits, create and track work orders in iCare, and support field technicians while maintaining accurate records and ensuring customer satisfaction.

The position offers a dynamic work environment, growth opportunities, and a comprehensive benefits package.