Service Coordinator: Dispatch & Admin (Employee-Owned)

Southland Industries; Corpus Christi (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k match

Health insurance

Annual bonus

Life insurance

Disability insurance

FSAs

Job summary

Southland Industries in Corpus Christi, TX is seeking an Administrative Support professional for the Service Team. You will respond to customer inquiries, schedule service, dispatch technicians, and process work orders and billings.

This role supports PMs, PEs, and techs across projects and coordinates resources to meet service needs. The ideal candidate has a high school diploma or GED, 2+ years of related experience, and strong communication and Excel/Word skills.

Qualifications

• Minimum high school diploma or GED.
• Associate degree (AA) preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Good Excel and Word skills.

Responsibilities

• Respond to customer calls and inquiries as the primary contact for assigned teams.
• Schedule service by assigning and dispatching technicians to address customer needs.
• Process work orders and billing, including accounts payable tasks.
• Provide labor resources to support PMs, PEs and technicians for projects.
• Coordinate materials, subcontractors and equipment based on needs and availability.
• Generate, interpret, and print reports; assist with onboarding of new staff.

Skills

Customer service

Verbal and written communication

Multi-tasking

Attention to detail

Education

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries in Corpus Christi, TX is seeking an Administrative Support professional for the Service Team. You will respond to customer inquiries, schedule service, dispatch technicians, and process work orders and billings.

This role supports PMs, PEs, and techs across projects and coordinates resources to meet service needs. The ideal candidate has a high school diploma or GED, 2+ years of related experience, and strong communication and Excel/Word skills.