Field Service Dispatcher

Southland Industries; Corpus Christi (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with match

Medical, dental, and vision insurance

Annual bonus program

Paid holidays, vacation, and personal

Training/professional development

Wellness benefits

Job summary

Southland Industries is seeking an administrative support professional to bolster the Service Team in Corpus Christi, TX. You will respond to customer inquiries, dispatch service technicians, process work orders and billings, and research discrepancies to ensure smooth operations.

Key duties include coordinating with PMs and techs, handling reports, and maintaining accurate customer billing information. This role offers growth within a 100% employee-owned environment with strong benefits.

Qualifications

• Minimum high school diploma or GED.
• Associate degree preferred.
• 2+ years related experience and/or training.
• Strong verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Proficient in Excel and Word.

Responsibilities

• Provides general administrative support to the Service Team, including responding to customer inquiries, and processing work orders and billings.
• Assigns and dispatches service technicians to address customer calls in a timely manner.
• Informs customers of ETAs and delays; coordinates with field teams and customers.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for projects of varying size.
• Coordinates materials, subcontractors and equipment based on needs and availability.
• Generates, interprets and prints reports; facilitates technician onboarding.
• Resolves expenses and reports discrepancies; maintains customer account information and billing conditions.
• Prepares execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with team on accounts receivable and customer satisfaction activities.
• May assist with onboarding and developing Service Administrator.

Skills

Communication skills

Customer service

Multitasking & prioritization

Attention to detail

Excel/Word

Education

High school diploma

Associate degree

Job description

Southland Industries is seeking an administrative support professional to bolster the Service Team in Corpus Christi, TX. You will respond to customer inquiries, dispatch service technicians, process work orders and billings, and research discrepancies to ensure smooth operations.

Key duties include coordinating with PMs and techs, handling reports, and maintaining accurate customer billing information. This role offers growth within a 100% employee-owned environment with strong benefits.