Service Coordinator: Customer Care & Dispatch

Dovell & Williams; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Monthly incentives

Relocation opportunities

Disability & life insurance

401k with match

EAP

Paid holidays

Job summary

Curtis Power Solutions in Baltimore, MD is seeking a Service Coordinator to join our office/clerical team. The role provides administrative support to the service group and helps coordinate repairs, scheduling, and billing.

You will communicate with field technicians and customers, update job statuses, and assist with cost and time estimates. Some driving may be required. We offer competitive pay, benefits and opportunities for advancement.

Qualifications

• Duties described in the ad

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including opening repair orders, coordinating with the field technicians, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Maintain open communication with field technicians, management team and customers regarding job status
• This position requires occasional driving

Job description

Curtis Power Solutions in Baltimore, MD is seeking a Service Coordinator to join our office/clerical team. The role provides administrative support to the service group and helps coordinate repairs, scheduling, and billing.

You will communicate with field technicians and customers, update job statuses, and assist with cost and time estimates. Some driving may be required. We offer competitive pay, benefits and opportunities for advancement.