Service Coordinator: Dispatch, Scheduling & Growth

Quantum Industrial Services; Gilbert (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO and paid holiday package

Opportunities for professional growth

Collaborative, service-focused culture

Job summary

Crawford Mechanical Services is seeking a Service Coordinator to ensure daily service operations run smoothly by coordinating technician schedules, dispatching calls, and managing customer communications. You will be the primary liaison between customers, field staff, and service leadership to deliver exceptional service and maintain accurate records.

Office-based role in a growing team, with opportunities for professional growth, competitive compensation, and a collaborative culture that

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• 2+ years in service coordination, dispatching, scheduling, or customer service within construction, mechanical, HVAC, plumbing, or related services.

Responsibilities

• Receive and respond to customer service requests via phone, email, and online portals in a timely manner
• Schedule and dispatch technicians based on availability, skill set, customer priority, and geographic routing
• Maintain real-time service schedules and communicate schedule updates to technicians and customers
• Serve as the primary point of contact for customers throughout the service process
• Confirm appointments, provide service updates, and complete post-service follow-up communications
• Maintain accurate work orders, service tickets, technician notes, and customer records within the service management system
• Generate purchase orders, reconcile receipts, and assist with service-related administrative documentation
• Process daily payroll entries and prepare weekly payroll summaries
• Track key performance metrics including response times, technician utilization, preventive maintenance compliance, and customer satisfaction
• Support on-call dispatch operations and respond to urgent service requests as needed
• Collaborate with service managers, technicians, and internal departments to ensure efficient service delivery and continuous operational improvement

Skills

Service coordination

Dispatching

Scheduling

Customer service

Construction industry

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

CMMS/CRM platforms

QuickBooks

Microsoft Office Suite

Job description

Crawford Mechanical Services is seeking a Service Coordinator to ensure daily service operations run smoothly by coordinating technician schedules, dispatching calls, and managing customer communications. You will be the primary liaison between customers, field staff, and service leadership to deliver exceptional service and maintain accurate records.

Office-based role in a growing team, with opportunities for professional growth, competitive compensation, and a collaborative culture that