Service Coordinator: Dispatch & Customer Care

Quantum Industrial; Gilbert (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO & holidays

Comprehensive benefits

Career growth

Team culture

Process empowerment

Job summary

Crawford Mechanical Services, a Quantum Industrial company, is seeking a Service Coordinator to ensure daily service operations run smoothly by coordinating technician schedules, dispatching service calls, and managing customer communications.

You will serve as the primary liaison between customers, field staff, and service leadership while maintaining accurate work orders and service documentation, with opportunities for growth within a supportive team.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• 2+ years in service coordination, dispatching, scheduling, or customer service in construction, mechanical, HVAC, plumbing, or related service industries.
• Experience with dispatching software, CMMS/CRM platforms, QuickBooks, and Microsoft Office Suite.
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.

Responsibilities

• Receive and respond to customer service requests via phone, email, and online portals in a timely manner
• Schedule and dispatch technicians based on availability, skill set, customer priority, and geographic routing
• Maintain real-time service schedules and communicate schedule updates to technicians and customers
• Serve as the primary point of contact for customers throughout the service process
• Confirm appointments, provide service updates, and complete post-service follow-up communications
• Maintain accurate work orders, service tickets, technician notes, and customer records within the service management system
• Generate purchase orders, reconcile receipts, and assist with service-related administrative documentation
• Process daily payroll entries and prepare weekly payroll summaries
• Track key performance metrics including response times, technician utilization, preventive maintenance compliance, and customer satisfaction
• Support on-call dispatch operations and respond to urgent service requests as needed
• Collaborate with service managers, technicians, and internal departments to ensure efficient service delivery and continuous operational improvement

Skills

Scheduling

Dispatching

Workforce planning

Service operations

Education

High school diploma or GED

Associate's/Bachelor's degree preferred

Tools

Dispatching software

CMMS/CRM

QuickBooks

Microsoft Office

Job description

Crawford Mechanical Services, a Quantum Industrial company, is seeking a Service Coordinator to ensure daily service operations run smoothly by coordinating technician schedules, dispatching service calls, and managing customer communications.

You will serve as the primary liaison between customers, field staff, and service leadership while maintaining accurate work orders and service documentation, with opportunities for growth within a supportive team.