Service Coordinator & Admin Specialist

Curtis Power Solutions; Fredericksburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Curtis Power Solutions in Fredericksburg, VA, seeks a Service Administrator to manage intake through completion, acting as the central point of contact among customers, technicians, and management. The role emphasizes organization, timely updates, and strong customer service in a fast-paced environment.

Responsibilities include opening repair orders, scheduling work, communicating estimates and timelines, and completing final billing, while maintaining accurate records and leveraging Excel to

Qualifications

• Previous experience in a service coordinator, service administrator, dispatcher, administrative, or customer service role.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office, particularly Excel.
• Experience creating and maintaining spreadsheets, trackers, reports, or other organizational tools.
• Comfortable learning new software and utilizing technology, including AI tools, to improve efficiency and solve problems.
• Strong attention to detail with the ability to work independently and follow tasks through to completion.

Responsibilities

• Provide administrative support to the service department while ensuring daily operations run efficiently.
• Coordinate the complete repair process, including opening repair orders, scheduling work, communicating repair estimates and timelines, and completing final billing.
• Track multiple repair orders simultaneously while ensuring timely updates and accurate documentation.
• Serve as the primary point of contact for customers, providing status updates and resolving questions or concerns throughout the repair process.
• Proactively follow up with customers, technicians, vendors, and internal departments to obtain information, keep repairs on schedule, and prevent delays.
• Maintain accurate records, reports, and service documentation while ensuring attention to detail.
• Utilize Microsoft Excel and other software to organize, track, and analyze service information.
• Communicate effectively with technicians and management regarding job status, scheduling changes, and customer expectations.
• Deliver a high level of customer service while maintaining professionalism in a fast-paced environment.

Skills

Organizational skills

Communication

Excel proficiency

Spreadsheet creation

AI tools adaptability

Multitasking

Tools

Microsoft Excel

AI tools

Job description

Curtis Power Solutions in Fredericksburg, VA, seeks a Service Administrator to manage intake through completion, acting as the central point of contact among customers, technicians, and management. The role emphasizes organization, timely updates, and strong customer service in a fast-paced environment.

Responsibilities include opening repair orders, scheduling work, communicating estimates and timelines, and completing final billing, while maintaining accurate records and leveraging Excel to