Service Coordinator: Customer-Focused Repair Support

Western Branch Diesel Llc; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k with matching

Paid Holidays

Disability and life insurance

Employee Assistance Program (EAP)

Monthly performance incentives

Relocation opportunities

Job summary

Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Service Coordinator at our Baltimore, MD location. You will provide administrative support to the service team and coordinate with field technicians to keep customers informed on repair status.

The ideal candidate is organized, able to multi-task, with strong customer service and communication skills. This full-time position offers competitive pay, benefits, and opportunities for advancement within a long-established

Qualifications

• Organized with ability to multi-task and possess good customer and communication skills.

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including opening repair orders, coordinating with field technicians, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Maintain open communication with field technicians, management team and customers regarding job status
• This position requires occasional driving

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Job description

Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Service Coordinator at our Baltimore, MD location. You will provide administrative support to the service team and coordinate with field technicians to keep customers informed on repair status.

The ideal candidate is organized, able to multi-task, with strong customer service and communication skills. This full-time position offers competitive pay, benefits, and opportunities for advancement within a long-established