Service Coordinator: Dispatch, Scheduling & Customer Care

Life Safety Systems Inc; Arbutus (MD); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Tuition reimbursement

Job summary

Life Safety Systems Inc is seeking a Service Coordinator to enhance customer satisfaction and manage service schedules in Arbutus, Maryland. You will interact with existing and potential customers, ensuring prompt service delivery and effective communication.

Qualifications include a high school diploma and 2-5 years of customer service experience. The role offers a competitive pay rate of $25-$30 per hour, paid time off, and a comprehensive benefits package including 401(k) matching and medical plans.

Qualifications

• 2-5 years of experience in customer service.
• Sound decision-making skills.
• Ability to remain calm under pressure.

Responsibilities

• Schedule preventative maintenance inspections.
• Maintain schedules for on-time service.
• Answer customer calls and dispatch technicians.
• Update and maintain customer information in databases.

Skills

Organizational skills

Multi-tasking

Customer service

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Education

High school diploma or equivalent

Job description

Life Safety Systems Inc is seeking a Service Coordinator to enhance customer satisfaction and manage service schedules in Arbutus, Maryland. You will interact with existing and potential customers, ensuring prompt service delivery and effective communication.

Qualifications include a high school diploma and 2-5 years of customer service experience. The role offers a competitive pay rate of $25-$30 per hour, paid time off, and a comprehensive benefits package including 401(k) matching and medical plans.