Service Coordinator & Customer Care Champion

Casco Bay Ford; Yarmouth (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Casco Bay Ford in Maine seeks a full-time Service Coordinator to be the primary contact for the Service Department, handling inbound calls and scheduling repairs. You’ll engage with customers, coordinate appointments, and support a courteous, team-oriented environment.

The ideal candidate has basic knowledge of automotive functions, a customer-service mindset, and the ability to multi-task and learn quickly in a busy dealership setting.

Qualifications

• Understanding of basic automotive functions and parts.
• Willingness to learn and a positive, professional attitude.
• Ability to multi-task and prioritize duties.
• Basic computer skills.

Responsibilities

• Answers and returns Service Department phone calls.
• Responds to commonly asked questions from customers.
• Schedules service appointments via phone and in person.
• Provides exceptional customer service interactions with all customers.
• Performs other dealership tasks as assigned.

Skills

Customer service

Automotive knowledge

Multi-tasking

Learning mindset

Basic computer skills

Education

High School Diploma / GED

Job description

Casco Bay Ford in Maine seeks a full-time Service Coordinator to be the primary contact for the Service Department, handling inbound calls and scheduling repairs. You’ll engage with customers, coordinate appointments, and support a courteous, team-oriented environment.

The ideal candidate has basic knowledge of automotive functions, a customer-service mindset, and the ability to multi-task and learn quickly in a busy dealership setting.