Service Coordinator

Casco Bay Ford; Yarmouth (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Casco Bay Ford in Maine seeks a full-time Service Coordinator to be the primary contact for the Service Department, handling inbound calls and scheduling repairs. You’ll engage with customers, coordinate appointments, and support a courteous, team-oriented environment.

The ideal candidate has basic knowledge of automotive functions, a customer-service mindset, and the ability to multi-task and learn quickly in a busy dealership setting.

Qualifications

• Understanding of basic automotive functions and parts.
• Willingness to learn and a positive, professional attitude.
• Ability to multi-task and prioritize duties.
• Basic computer skills.

Responsibilities

• Answers and returns Service Department phone calls.
• Responds to commonly asked questions from customers.
• Schedules service appointments via phone and in person.
• Provides exceptional customer service interactions with all customers.
• Performs other dealership tasks as assigned.

Skills

Customer service

Automotive knowledge

Multi-tasking

Learning mindset

Basic computer skills

Education

High School Diploma / GED

Job description

Casco Bay Ford is looking for a full-time Service Coordinator to join our team!

Casco Bay Ford is a rapidly expanding Ford dealership with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

We offer a rich benefits package including competitive & rewarding compensation package, medical, dental, vision, life and disability, 401(k) plan with company match, paid vacation, World-class training and professional development, growth opportunities for career advancement, employee vehicle purchase plans, and discounts on products and services.

Job Summary:

The Service Coordinator will be the primary point of contact for the Service Departmentby answering inbound calls and making outbound calls to customers. Appointment scheduling, answering common questions,and interacting with customers are the primary daily functions. We are searching for someone who is willing to learn, interacts cordiallywith customers and coworkers, has ateam-oriented mindset, and has the ability to handle multiple demands at once.

Duties / Responsibilities:

• Answersand returnsService Department phone calls

• Respondsto commonly asked questions from customers

• Schedulesservice appointments via phone and in person

• Providesexceptional customer service interactionswith all customers

• Performs other dealership tasks as assigned

Required Qualifications:

• An understanding of basic automotive functions and parts

• Ability and willingness to learn

• A positive and professional attitudewhen interacting with both customers and coworkers

• Capableofmulti-tasking and prioritizing a variety of duties

• Basic computer skills

Preferred Qualifications:

• Customer service experience

• Automotive experience

• High School Diploma / GED

All Applicants are considered! You may contact Brendan Joy via phone [phone] or email [e-mail] or [e-mail] with any questions.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.