Service Appointment Coordinator — Customer Care Pro

Kendall Cadillac; Bend (OR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Career advancement

Paid time off

Sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with Fidelity

Employee discounts

Supplemental plans

Job summary

Kendall Toyota of Bend is seeking a Service Appointment Coordinator to act as the friendly voice of the service department. You will handle inbound calls, schedule service and recalls, and follow up with customers to ensure they feel well taken care of.

The role requires excellent communication, the ability to stay calm with frustrated customers, and a strong work pace, with up to 30 calls per hour on busy days. Training is provided and growth opportunities exist.

Qualifications

• Qualified candidates will have a work history showing strong customer service experience.

Responsibilities

• Answering incoming customer calls with confidence and a smile.
• Scheduling service and recall appointments.
• Making outbound calls to customers who need service.
• Following up with service updates.
• Connecting customers with the right service advisor.
• Making every customer feel like they’re talking to a real person.

Skills

Customer service

Phone skills

Job description

Kendall Toyota of Bend is seeking a Service Appointment Coordinator to act as the friendly voice of the service department. You will handle inbound calls, schedule service and recalls, and follow up with customers to ensure they feel well taken care of.

The role requires excellent communication, the ability to stay calm with frustrated customers, and a strong work pace, with up to 30 calls per hour on busy days. Training is provided and growth opportunities exist.