Service Coordinator: Repair & Customer Care

MacQueen Equipment Group; Muskegon, Northern (MI, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

MacQueen Equipment Group is seeking a customer-focused service coordinator to welcome customers, document repair concerns, and manage repair orders. You will prepare estimates, communicate recommendations, and keep customers updated on progress to ensure a positive service experience.

Ideal candidates are organized, detail-oriented, able to juggle priorities, and comfortable using service systems. This role supports technicians and other departments in a fast-paced shop environment.

Qualifications

• Customer-focused with strong service orientation.
• Excellent organization and attention to detail.
• Able to juggle multiple priorities and meet deadlines.
• Clear, professional communication.
• Willingness to learn service processes and prepare estimates.
• Team player with technicians and other departments.

Responsibilities

• Welcome customers in person and over the phone with professionalism and exceptional customer service.
• Listen carefully and accurately document repair concerns for our technicians.
• Open, manage, and close repair orders.
• Prepare service estimates and communicate repair recommendations.
• Keep customers informed with repair updates and estimated completion times.
• Answer questions and ensure customers have a positive service experience.
• Occasionally process payments for non-contracted customers.
• Track tire inventory and assist with inventory organization.
• Monitor shop and spare vehicles to help keep operations running smoothly.
• Perform miscellaneous shop inspections and support daily shop operations.
• Maintain a clean, organized, and welcoming customer area.

Skills

Customer service

Organization

Multitasking

Communication

Computer skills

Teamwork

Job description

MacQueen Equipment Group is seeking a customer-focused service coordinator to welcome customers, document repair concerns, and manage repair orders. You will prepare estimates, communicate recommendations, and keep customers updated on progress to ensure a positive service experience.

Ideal candidates are organized, detail-oriented, able to juggle priorities, and comfortable using service systems. This role supports technicians and other departments in a fast-paced shop environment.