Auto Service Coordinator - Customer Experience

Toyota; Waukegan, Northern (IL, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Employee discounts on vehicle, service

Paid training and career advancement

Job summary

Toyota is seeking a friendly, professional Service Coordinator to support our service departments. You will handle scheduling, respond to inquiries, and maintain customer relationships to boost service retention.

Based in our dealership, you will work with service advisors and use dealership management software, phone, email, and chat to ensure a smooth, courteous customer experience.

Qualifications

• High school diploma or GED required.
• Experience in automotive dealership, admin, customer service, call center, or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient with basic computer applications and learning dealership software.
• Comfortable communicating with customers by phone, text, email, and online chat.

Responsibilities

• Schedule first service appointments for customers who recently purchased a new vehicle.
• Contact customers who are overdue for scheduled maintenance and assist with scheduling their next service appointment.
• Respond to inbound customer communications (phone, email, text, messages, and live online chat) promptly and courteously.
• Make outbound calls, emails, and text messages to schedule appointments and complete follow-up activities.
• Maintain accurate customer records and document communications in dealership management systems.
• Assist with data entry, filing, scanning, and other administrative tasks.
• Support the service advisors and service management team with customer communications and clerical duties when needed.

Skills

Verbal and written communication

Organization and multitasking

Professional appearance and attitude

Customer communication channels

Computer skills

Learning dealership software

Education

High school diploma or GED

Tools

Dealership management software

Communication platforms

Phone systems

Job description

Toyota is seeking a friendly, professional Service Coordinator to support our service departments. You will handle scheduling, respond to inquiries, and maintain customer relationships to boost service retention.

Based in our dealership, you will work with service advisors and use dealership management software, phone, email, and chat to ensure a smooth, courteous customer experience.