Service Coordinator - Control Valve Services

John H. Carter Company; Puerto Rico; On-site; USD 42,000 - 66,000; Full time

Job summary

John H. Carter Company is seeking a detail-oriented Customer Order Specialist to handle correspondence, quoting, pricing, invoicing, and manage open order dates. You will collaborate across divisions and research repair parts to support timely order fulfillment.

The role requires strong communication, multitasking, and reliability, with overtime and on-call rotations during outage seasons. Regular attendance is essential to success in this position.

Qualifications

• Ability to communicate clearly with multiple divisions (Production, Outside Sales, Project Management, Customer).
• Strong multitasking and attention to attendance reliability.
• Willingness to perform overtime and on-call rotations during outage seasons.
• Ability to research and identify necessary repair parts.

Responsibilities

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Tasks will include quoting, executing, final pricing, and invoicing.
• Responsible for managing open order dates and work scope.
• Attend required trainings and participate in after hour and weekend ‘On-Call’ rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.

Skills

Clear communication

Multitasking

Reliability/Attendance

Customer service orientation

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
  • Tasks will include quoting, executing, final pricing, and invoicing.
  • Responsible for managing open order dates and work scope.
• The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
• Ability to research and identify necessary repair parts.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Multi-tasking and the ability to handle and manage interruptions is expected.
• Overtime, and after hour work can be required during outage season.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.