Service Coordinator - Construction

i.e. Smart Systems; Spring (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan with employer match

Performance bonuses and raises

Continuing education opportunities

Job summary

Smart Systems in Spring, TX is seeking an experienced Service Coordinator to be the initial client contact and ensure service alignment with client needs. You will coordinate with technicians, sales reps, and project managers, build relationships with providers, and manage client data in Salesforce ServiceNow.

The role emphasizes strong communication, organization, and a proactive service mindset. Join a company offering full-time employment with competitive compensation, performance bonuses,

Qualifications

• 2-5 years of industry experience or related customer service experience.
• Previous administrative experience preferred.
• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills, such as accounts receivable/payable and purchase orders.
• Solid organizational skills and ability to handle multiple tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Flexible to adapt to changing priorities in a dynamic environment.
• Shows initiative and proactive behavior.
• Ability to facilitate a collaborative working environment for customers and team members.

Responsibilities

• Assess the service needs of clients and connect them with the correct technician, sales rep, or project manager.
• Create and maintain the Client Services database in Salesforce and ServiceNow.
• Assess client issues and provide recommendations to resolve them.
• Ensure clients receive appropriate services and follow up on ongoing needs.
• Maintain strong relationships with service providers and clients.
• Handle incoming calls including dispatching, scheduling, and status tracking.
• Create and dispatch work orders for planned maintenance.
• Conduct weekly service paperwork reconciliation.
• Process tickets and invoices per company guidelines.
• Submit invoices through customer portals as required.
• Perform other duties as requested.

Skills

Customer service

Phone skills

Interpersonal skills

Organizational skills

Outlook

Excel

Word

Financial basics

Collaboration

Tools

Salesforce

ServiceNow

Job description

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As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Job Overview:

i.e Smart Systems is one of the leading companies in the Low Voltage Industry in the area. We are hiring a talented Service Coordinator professional to join our team. If you're excited to be part of a winning team, IESS is a great place to grow your career.

Responsibilities for Service Coordinator:

• Assess the service needs of clients and connect them with the correct technician, sales rep, or project manager
• Create and maintain the Client Services database in Salesforce Service Now
• Assess client issues and provide recommendations to correct these issues
• Ensure each client is given the necessary services and follow up on ongoing service needs
• Maintain good relationships with service providers and clients to keep our customer base
• Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required.
• Creates and dispatch work orders in Service Trade daily for scheduling of planned maintenance and service
• Conducts weekly service paperwork reconciliation
• Processes completed work order tickets and invoices according to IESS guidelines
• Submits invoices through different customer's web portals, as required
• Performs other duties and responsibilities as requested or required

Qualifications for Service Coordinator:

• 2-5 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Exceptional telephone and personal customer service skills and ability to work under pressure
• Excellent Microsoft Outlook, Excel, and Word skills
• Basic financial knowledge and skills, ability to understand basic financials such as accounts receivable/payable, purchase orders, and work orders
• Solid organizational skills and the ability to handle multiple projects and/or tasks simultaneously
• Excellent attention to detail
• Strong verbal, written and interpersonal communication skills
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
• Shows initiative, regularly engages in proactive behavior and looks for opportunities
• Strong ability to facilitate a collaborative working environment for customers and team members

Comments: FLSA Non-Exempt

We offer:

Full time employment opportunity with great compensation commensurate with experience, and long-term opportunities for performance bonuses, raises and career advancement and continuing education.

• Health and Welfare Plan which includes Medical, Dental, Vision, Supplemental Life, Supplemental Disability, Supplemental Accident, Hospital and Critical Illness, Employee Assistance Program (EPA)
• Medical and Dependent Reimbursement Programs
• Exceptional 401(k) Plan with matching Employer Contribution

Equal Opportunity Employer, including disabled and veterans.