Service Coordinator

Boucher Automotive Group; West Bend (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation

Health, dental, and vision insurance

401(k) with employer match

Job summary

Gordie Boucher Ford of West Bend is seeking a Service Coordinator to join our busy service team. In this entry-level role, you’ll be the first point of contact for service customers, handling calls, scheduling appointments, coordinating courtesy shuttle rides, and assisting with fleet repair orders.

No dealership experience required—training is provided. The ideal candidate is customer-service focused, organized, reliable, and quick to learn new software, including Windows Office, in a

Qualifications

• Customer-service focused with excellent communication skills.
• Organized, reliable, and able to multitask effectively.
• Comfortable working in a fast-paced environment.
• Proficient with basic computer software (Windows Office); able to learn new programs/portals quickly.

Responsibilities

• Answering incoming calls and scheduling service appointments.
• Coordinating courtesy shuttle rides, drivers, and pick-up/delivery service.
• Managing and submitting fleet business repair orders.
• Making occasional outbound calls to schedule recall work and generate new business.

Skills

Customer service

Communication

Organized

Multitasking

Tools

Windows Office

Job description

Location:Gordie Boucher Ford of West Bend
Type:Full-Time | Entry-Level |

Gordie Boucher Ford of West Bend is looking to hire aService Coordinatorto join our growing service team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service.

Position Overview

As aService Coordinator, you will be the first point of contact for our service customers. You’ll be responsible for:

Answering incoming calls and scheduling service appointments

Coordinating courtesy shuttle rides, drivers, and pick-up/delivery service

Managing and submitting fleet business repair orders

Making occasional outbound calls to schedule recall work and generate new business

This is anentry-levelposition—no dealership experience is required. We’re willing totrain the right candidate!

What We're Looking For

To be successful in this role, you should be:

Customer service focused with excellent communication skills

Organized, reliable, and able to multitask effectively

Comfortable working in a fast-paced environment

Proficient with basic computer software (Windows Office); able to learn new programs/portals quickly

Requirements:

Must be at least 18 years old

Valid driver’s license with a clean driving record

Strong attendance and punctuality

Drug test required

Why Join the Boucher Family?

Wisconsin’s Largest Dealership Group

Boucher has been consistently ranked amongTop 75 Dealership Groupsin the nation by Automotive News.

Award-Winning Workplace

Named one of theTop 100 Workplacesin the Milwaukee Journal Sentinel for 12consecutive years.

A+ ratingfrom the Better Business Bureau.

Family-Owned & Operated Since 1977

Proud of our family-first culture and strong community involvement.

• Paid vacation
• Health, dental, and vision insurance
• 401(k) with employer match
• And more!

Community Engagement
We actively support numerous charitable organizations including Muscular Dystrophy Association, JDRF, Fisher House, Disabled Veterans, and many others.