Service Advisor

Gordie Boucher Ford & Lincoln; Thiensville (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive base salary/commission

Health insurance

Dental

Vision

Cafeteria plan

Paid vacation days

Spiffs and rewards for top performers

Job summary

Gordie Boucher Ford of Thiensville is seeking an Express Service Advisor to determine automotive problems, listen to customer descriptions, conduct inspections and test drives, and prepare repair orders for authorization. Responsibilities include describing symptoms, repairs, and services required, and entering orders into the service database.

Prior dealership experience is preferred. The role emphasizes maintaining CSI standards, delivering world-class customer service, and a fast-paced,

Qualifications

• Must have equipment maintenance and product knowledge.
• Self-starter, outgoing and proactive.
• Willing to learn in a fast-paced environment.
• CDK experience preferred.
• Maintain top-rated CSI standards and world-class customer service.

Responsibilities

• Determine automotive problems from customer descriptions and testing.
• Conduct inspections and test drives when needed.
• Prepare repair orders with symptoms, causes, repairs and services; obtain approvals.
• Enter repair orders into the service database system.

Skills

Equipment maintenance

Product knowledge

CSI standards

Customer service

CDK experience

Tools

CDK

Job description

Position

Express Service Advisor at Gordie Boucher Ford of Thiensville. Responsibilities include determining automotive problems, listening to customer descriptions of symptoms, clarifying problems, conducting inspections, taking test drives, checking maintenance records, and examining service schedules. Preparing repair orders with described symptoms, problems, causes, repairs, and services required, obtaining approvals, and entering repair orders into the service database system. Previous dealership experience preferred. Clean driving record and drug test required.

Requirements

Must have equipment maintenance and product knowledge, be a motivated self‑starter, outgoing, proactive, willing to learn, and able to work in a fast‑paced environment with a positive attitude. CDK experience is preferred. Must maintain top‑rated CSI standards and focus on world‑class customer service. Drug test required.

Benefits

• Competitive base salary/commission
• Health insurance
• Dental
• Vision
• Cafeteria plan
• Paid vacation days
• Spiffs and rewards for top performers

Workplace

Part of the Boucher Group, a family‑owned & operated business recognized as Wisconsin’s largest dealership group and consistently listed among the Milwaukee Journal Sentinel Top 100 Workplace list. The group holds an A+ rating from the Better Business Bureau.

Community Involvement

The organization actively supports charities and not‑for‑profit organizations including the Muscular Dystrophy Association, La Causa, Johnetta Borum Foundation, JDRF, Vince Lombardi Charitable Funds, Bobbi‑Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and others.

We are an equal opportunity employer committed to diversity and inclusion.