Service Coordinator

Boucher Group; West Bend (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Job summary

Gordie Boucher Ford of West Bend is seeking a Service Coordinator to be the first point of contact for our service customers. You will answer calls, schedule appointments, and coordinate shuttle services within a busy dealership setting.

This entry-level role requires no prior dealership experience; we will train the right candidate. Strong communication and organizational skills are essential for success in this position.

Qualifications

• Customer service focus with strong communication skills.
• Able to multitask in a fast-paced environment.
• Organized and reliable with attention to detail.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Coordinate courtesy shuttle rides, drivers, and pick-up/delivery service.
• Manage and submit fleet service repair orders.
• Make outbound calls to schedule recall work and generate new business.

Skills

Customer service

Multitasking

Organizational skills

Windows Office

Tools

Windows Office

Job description

Service Coordinator

Location: Gordie Boucher Ford of West Bend
Type: Full-Time | Entry-Level |

Gordie Boucher Ford of West Bend is looking to hire a Service Coordinator to join our growing service team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service.

Position Overview

As a Service Coordinator, you will be the first point of contact for our service customers. You'll be responsible for:

• Answering incoming calls and scheduling service appointments
• Coordinating courtesy shuttle rides, drivers, and pick-up/delivery service
• Managing and submitting fleet business repair orders
• Making occasional outbound calls to schedule recall work and generate new business

This is an entry-level position-no dealership experience is required. We're willing to train the right candidate!

What We're Looking For

To be successful in this role, you should be:

• Customer service focused with excellent communication skills
• Organized, reliable, and able to multitask effectively
• Comfortable working in a fast-paced environment
• Proficient with basic computer software (Windows Office); able to learn new programs/portals quickly

Requirements:

• Must be at least 18 years old
• Valid driver's license with a clean driving record
• Strong attendance and punctuality
• Drug test required

Why Join the Boucher Family?

Wisconsin's Largest Dealership Group

• Boucher has been consistently ranked among the Top 75 Dealership Groups in the nation by Automotive News.

Award-Winning Workplace

• Named one of the Top 100 Workplaces in the Milwaukee Journal Sentinel for 12 consecutive years.
• A+ rating from the Better Business Bureau.

Family-Owned & Operated Since 1977

• Proud of our family-first culture and strong community involvement.

Outstanding Benefits

• Paid vacation
• Health, dental, and vision insurance
• 401(k) with employer match
• And more!

Community Engagement
We actively support numerous charitable organizations including Muscular Dystrophy Association, JDRF, Fisher House, Disabled Veterans, and many others.