Service Coordinator

bretzrv; Billings (MT); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Excellent earning potential and advancement opportunities

Medical benefits package

401(k) retirement plan with employer match

On-site employee daycare

Holiday pay and vacation time

Employee discounts

Profit sharing

Team building activities throughout the year

Job summary

bretzrv is seeking a dedicated Service Coordinator to join our Operations Center team in Billings, MT. In this role, you will manage service requests and ensure efficient communication with our dealerships. Candidates should possess strong customer service skills, the ability to multitask, and a positive attitude.

The position offers competitive pay ranging from $17 to $19/hour based on experience, along with a comprehensive benefits package including medical, 401(k), and prorated vacation time.

Responsibilities

• Monitor and respond to all service requests.
• Coordinate appointments with teams for timely repairs.
• Stay updated on products and market trends.
• Implement the dealership processes.
• Become familiar with Client Relationship Management (CRM) software.

Skills

Customer Service Skills

Experience with multi-line phone systems

Computer Skills

Ability to type without looking at the keyboard

Ability to type at least 35 wpm

Excitement to Learn

Positive Attitude

Teamwork

Education

High school diploma or GED

Job description

Introduction

We are looking for a highly organized, customer‑focused Service Coordinator to join our Operations Center team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys helping customers, and can confidently multitask while communicating with multiple departments and dealerships.

Successful candidates typically

• Enjoy talking with customers and solving problems
• Thrive in a fast‑paced environment
• Remain calm under pressure
• Are comfortable multitasking throughout the day
• Take initiative and work well independently
• Enjoy being part of a collaborative team

Your role actually has upward mobility

• Lead positions
• Training
• Operations support
• CRM management
• Cross‑department opportunities

Responsibilities

• Monitor and respond to all service requests
• Coordinate appointments with all teams to ensure timely repairs for customers
• Remain up‑to‑date on products, market trends, and certifications
• Understand and implement the dealership processes
• Become familiar with Client Relationship Management (CRM) software

Location: Office is in Billings, MT and you will be working with our dealerships in: Boise, ID, Nampa, ID, Liberty Lake, WA, Missoula, MT & Mankato, MN. Much of the communication between our teams will be done over video calls, email, chat, and phone.

Requirements

• Customer Service Skills
• Experience with multi‑line phone systems a plus
• Computer Skills
• Ability to type without looking at the keyboard
• Ability to type at least 35 wpm
• Excitement to Learn
• Positive Attitude
• Teamwork

Physical Requirements

• Prolonged sitting at a desk
• Regular use of a headset
• Occasional standing, walking, or reaching
• Clear verbal communication

Schedule

• Monday to Friday
• 9:00 AM – 6:00 PM

Education and/or Experience

• High school diploma or GED
• Previous office experience

Compensation

• $17 - 19/hr DOE

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from, including vision and dental
• 401(k) retirement plan with employer match
• On‑site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing
• Opportunity to work in a family‑oriented environment where work‑life balance matters
• Growth and advancement opportunities
• Team building activities and events throughout the year
• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

EEOC Statement
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non‑discrimination policies.