Service Coordinator

Central-Power-Systems-; Saint Peters (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Benefits including Medical, Rx,

Dental, Vision and Life insurance

401(k) with company match

Paid Time Off + 7 Company Paid Holidys

Job summary

Central Power Systems & Services seeks a Service Coordinator to develop service contracts and manage the work order process for generator services, delivering first-class customer service. The role also supports the outside sales team with site walks for start-up projects and coordinates PM maintenance with contractors and customers.

Ideal candidates will have strong communication, experience in processing work orders, and supervisory capabilities to lead a small crew of technicians while

Qualifications

• High school diploma or equivalent required.
• Relevant technical degree/diploma preferred.
• AS400 experience
• Experience in processing work orders
• Proactive thinking and effective verbal and written communication
• Customer-facing sales experience
• Supervisory experience in sales and/or service environment

Responsibilities

• Develop service contracts and manage the work order process for generator services.
• Support outside sales with site walks for start-up projects.
• Plan maintenance agreements for generators and extended warranties.
• Quote and close PM agreements/services for commercial customers.
• Review work orders and ensure documentation meets company standards.
• Supervise technicians and coordinate status of repairs.

Skills

Customer service

Sales experience

Supervisory experience

Verbal and written communication

Proactive thinking

AS400 knowledge

Education

High school diploma or equivalent

Relevant technical degree/diploma preferred

Tools

AS400

Job description

Position Title: Service CoordinatorReporting to: Service ManagerDepartment: ServiceCentral Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Coordinator to help support that mission.JOB SUMMARYThe Service Coordinator develops service contracts and manages the work order process for generator services by providing first-class Customer Service. They also manage the new generator sales internal process and supports the outside sales team by performing site walks for new generator start-up projects.RESPONSIBILITIESServiceDevelop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end usersFollow-up with Service department for scheduling of PM maintenanceSalesPlan maintenance agreements for generators, product-specific extended warranties and diesel fuel servicesQuote and close the sales of PM Agreements/Sold Services to commercial and industrial customers. Follow up and assist with all documentationAdministrativeReview work ordersLiaison between sales team and techniciansEnsure all documents are completed up to company standardsSupervisorySupervise team of techniciansFollow up with team on status of repairsEnsure QC checks are created and implementedGreat BenefitsCompetitive SalaryBoot AllowanceTool Programs available for entry level techniciansHealth Benefits including Medical, Dental, Vision and Life insurance401(k) with a company matchPaid Time Off + 7 Company Paid HolidaysProductive Work Environment with opportunity for internal growthQUALIFICATIONSHigh school diploma or equivalent requiredRelevant technical degree/diploma preferredAS400 experienceExperience in processing work ordersProactive thinking and effective verbal and written communicationCustomer-facing sales experienceSupervisory experience in sales and/or service environmentWORK CONDITIONS Physical Demands/Work Environment:This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).