Service Coordinator

Central Power Systems & Serivces; Saint Peters (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Benefits including Medical, and

401(k) with company match

Paid Time Off + 7 Company Paid Holid a

Job summary

Central Power Systems & Services seeks a Service Coordinator to develop service contracts, manage work orders, and support the outside sales team through site walks for generator start-up projects. You will liaise with contractors and customers to ensure timely service delivery and accurate documentation.

Ideal candidates have high school diploma, AS400 experience, and customer-facing sales experience; supervisory experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• ,
• Relevant technical degree or diploma is preferred.

Responsibilities

• Develop service contracts and manage the work order process for generator services.
• Support the outside sales team with site walks for new generator start-up projects.
• Liaise between sales and field technicians to ensure timely service and accurate documentation.

Skills

Customer-facing sales experience

Proactive communication

Experience processing work orders

Supervisory experience in service

Relationship building with contractors

Education

High school diploma or equivalent

Technical degree/diploma preferred

Tools

AS400

Job description

Position Title: Service Coordinator

Reporting to: Service Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954.Our Mission Statement isforging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Coordinator to help support that mission.

JOB SUMMARY

The Service Coordinator develops service contracts and manages the work order process for generator services by providing first-class Customer Service. They also manage the new generator sales internal process and supports the outside sales team by performing site walks for new generator start-up projects.

RESPONSIBILITIES

• Service
• Develop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end users
• Follow-up with Service department for scheduling of PM maintenance
• Sales
• Plan maintenance agreements for generators, product-specific extended warranties and diesel fuel services
• Quote and close the sales of PM Agreements/Sold Services to commercial and industrial customers. Follow up and assist with all documentation
• Administrative
• Review work orders
• Liaison between sales team and technicians
• Ensure all documents are completed up to company standards
• Supervisory
• Supervise team of technicians
• Follow up with team on status of repairs
• Ensure QC checks are created and implemented

Great Benefits

• Competitive Salary
• Boot Allowance
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off + 7 Company Paid Holidays
• Productive Work Environment with opportunity for internal growth

QUALIFICATIONS

• High school diploma or equivalent required
• Relevant technical degree/diploma preferred
• AS400 experience
• Experience in processing work orders
• Proactive thinking and effective verbal and written communication
• Customer-facing sales experience
• Supervisory experience in sales and/or service environment

WORK CONDITIONS

Physical Demands/Work Environment:

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).

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