Service Coordinator

Central Power Systems & Services; Saint Peters (MO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off + 7 holidays

Boot allowance

Tool programs for entry level techs

Productive work environment with room

Job summary

Central Power Systems & Services in St. Louis, MO is seeking a Service Coordinator to support generator service contracts, schedule work orders, and assist the outside sales team with site walks for new start-up projects.

You will liaise between customers, field technicians, and sales to ensure timely PMs, service delivery, and documentation. The role combines customer-facing coordination with internal process management and offers pathway for growth within a family-owned company with strong

Qualifications

• High school diploma or equivalent is required.
• Technical degree/diploma preferred for related field.
• AS400 experience is preferred.
• Experience in processing work orders and coordinating service activities.
• Strong communication and customer-facing sales experience is essential.
• Supervisory experience in sales or service is a plus.

Responsibilities

• Develop relationships with contractors, builders, hospitals, and government clients.
• Coordinate service work orders and PM scheduling with the service team.
• Plan maintenance agreements and sales of PMs and extended warranties.
• Review work orders and ensure documentation meets company standards.
• Supervise technicians and track progress of repairs; ensure QC checks.

Skills

Proactive thinking

Verbal and written communication

Customer-facing sales

Supervisory experience in service

Education

High School Diploma or equivalent

Technical degree/diploma preferred

Tools

AS400

Job description

Job Details: Job Location: St. Louis - Saint Peters, MO 63376, Salary Range: $25.00 - $33.00 Hourly, Position Title: Service Coordinator

Reporting to: Service Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long‑lasting partnerships by providing first‑class customer support. We live that statement every single day. We are looking for a Service Coordinator to help support that mission.

JOB SUMMARY

The Service Coordinator develops service contracts and manages the work order process for generator services by providing first‑class Customer Service. They also manage the new generator sales internal process and supports the outside sales team by performing site walks for new generator start‑up projects.

RESPONSIBILITIES

Service

• Develop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end users
• Follow‑up with Service department for scheduling of PM maintenance

Sales

• Plan maintenance agreements for generators, product‑specific extended warranties and diesel fuel services
• Quote and close the sales of PM Agreements/Sold Services to commercial and industrial customers. Follow up and assist with all documentation

Administrative

• Review work orders
• Liaison between sales team and technicians
• Ensure all documents are completed up to company standards

Supervisory

• Supervise team of technicians
• Follow up with team on status of repairs
• Ensure QC checks are created and implemented

Great Benefits

• Competitive Salary
• Boot Allowance
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off + 7 Company Paid Holidays
• Productive Work Environment with opportunity for internal growth

Qualifications

• High school diploma or equivalent required
• Relevant technical degree/diploma preferred
• AS400 experience
• Experience in processing work orders
• Proactive thinking and effective verbal and written communication
• Customer‑facing sales experience
• Supervisory experience in sales and/or service environment

WORK CONDITIONS

Physical Demands/Work Environment:

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS&S is a smoke‑free and drug‑free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).

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