Service Coordinator

Central Power; Saint Peters (MO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Boot allowance

Tool programs for entry level techs

Health benefits including medical, and

Life insurance

401(k) with company match

Paid time off + 7 holidays

Growth opportunities

Job summary

Central Power is seeking a Service Coordinator in Saint Peters, MO to develop service contracts and manage the work order process for generator services. You will support inside sales, perform site walks for start-up projects, and ensure exceptional customer service.

Ideal candidates have high school diploma, experience with work orders, and strong communication. AS400 knowledge is a plus; supervisory experience in a service environment is beneficial.

Qualifications

• High school diploma or equivalent required.
• Technical degree/diploma preferred.
• AS400 experience is desirable.
• Experience in processing work orders is required.
• Proactive thinking with strong verbal and written communication.
• Customer-facing sales experience is preferred.
• Supervisory experience in sales or service is a plus.

Responsibilities

• Develop service contracts and manage the work order process for generator services.
• Build strong relationships with electrical contractors, home builders, hospitals, and government agencies.
• Coordinate PM maintenance scheduling and maintenance plans for generators.
• Quote, close, and document PM agreements and sold services for commercial customers.
• Supervise technicians and ensure QC checks are implemented.

Skills

Work order processing

Sales experience

Verbal and written communication

Supervisory experience

Education

High school diploma or equivalent

Technical degree/diploma preferred

Tools

AS400 experience

Job description

St. Louis - Saint Peters, MO 63376

Overview

Salary Range:

$25.00 - $33.00 Hourly

Description

Position Title: Service Coordinator

Reporting to: Service Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Coordinator to help support that mission.

JOB SUMMARY

The Service Coordinator develops service contracts and manages the work order process for generator services by providing first-class Customer Service. They also manage the new generator sales internal process and supports the outside sales team by performing site walks for new generator start-up projects.

RESPONSIBILITIES

• Service
• Develop strong relationships with electrical and general contractors, home builder companies, hospitals, government agencies and other industrial and commercial end users
• Follow-up with Service department for scheduling of PM maintenance
• Sales
• Plan maintenance agreements for generators, product-specific extended warranties and diesel fuel services
• Quote and close the sales of PM Agreements/Sold Services to commercial and industrial customers. Follow up and assist with all documentation
• Administrative
• Review work orders
• Liaison between sales team and technicians
• Ensure all documents are completed up to company standards
• Supervisory
• Supervise team of technicians
• Follow up with team on status of repairs
• Ensure QC checks are created and implemented

Great Benefits

• Competitive Salary
• Boot Allowance
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off + 7 Company Paid Holidays
• Productive Work Environment with opportunity for internal growth

Qualifications

QUALIFICATIONS

• High school diploma or equivalent required
• Relevant technical degree/diploma preferred
• AS400 experience
• Experience in processing work orders
• Proactive thinking and effective verbal and written communication
• Customer-facing sales experience
• Supervisory experience in sales and/or service environment

WORK CONDITIONS

Physical Demands/Work Environment:

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).

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