Service Coordinator

Phipps; New York (NY); On-site; USD 58,000 - 62,000; Full time

Job summary

Phipps Houses and Affiliates is seeking a dedicated case manager to support residents with intake, education on available services, and referrals to community providers. The role includes translation support and coordinating with service agencies to aid housing stability for seniors and disabled residents.

Responsibilities include monitoring service delivery, organizing community events, and assisting with recertification and eligibility processes.

Qualifications

• Minimum of Diploma or GED is required.
• College degree in social work is a plus.
• Two to three years' experience in social service delivery with seniors or people with disabilities.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve and provide results for families.
• Experience with HUD multifamily housing and annual requirements
• Bi-lingual (Spanish) preferred

Responsibilities

• Provides general case management including intake, education on services, and referral to community service providers.
• Provides translation services through Phipps contractors for non-English speakers.
• Collects Service Agency information for referrals and connects residents to assistance programs.
• Sponsors informational events on health care, job search, life skills, etc.
• Facilitates referrals of Self-Help Groups within the community.
• Monitors service provision by community agencies and maintains up-to-date case management.
• Sets up volunteer support programs with service organizations.
• Helps residents build informal support networks with others.
• Assists with recertification documents and eligibility determinations to maintain housing stability.
• Provides services for formerly homeless families.
• Conducts home visits for residents with mobility limitations or housing benefit considerations.

Skills

Bilingual Spanish

Advocacy

Problem solving

Communication

Education

Diploma or GED

Social work degree (a plus)

Job description

• Provides general case management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include mental health, drug and alcohol counseling, preventive health screening, and other family services.
• Provide translation services through Phipps contractors to assist residents who speak languages other than English.
• Collect Service Agency information for referrals. This directory may include a listing of State and/or local service providers that residents can contact for assistance (e.g., Adult Protective Services, children, individuals who are elderly, persons with disabilities, emergency assistance).
• Sponsors informational events which may include subjects relating to health care, job search seminars, life skills training, etc.
• Facilitate referrals of Self-Help Groups within the community if a particular need is evident.
• Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.
• Sets up volunteer support programs with service organizations in the community.
• Help the residents build informal support networks with other residents, family and friends.
• Provides assistance with completing recertification documents and gathering necessary documentation where appropriate. Determine resident eligibility for various programs to maintain stable housing and prevent eviction.
• Provides services for formerly homeless families
• Conduct home visits for residents who have mobility limitations or other conditions which may affect their housing benefits.

Reports to:

Property Manager

Duties And Responsibilities

• Provides general case management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include mental health, drug and alcohol counseling, preventive health screening, and other family services.
• Provide translation services through Phipps contractors to assist residents who speak languages other than English.
• Collect Service Agency information for referrals. This directory may include a listing of State and/or local service providers that residents can contact for assistance (e.g., Adult Protective Services, children, individuals who are elderly, persons with disabilities, emergency assistance).
• Sponsors informational events which may include subjects relating to health care, job search seminars, life skills training, etc.
• Facilitate referrals of Self-Help Groups within the community if a particular need is evident.
• Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.
• Sets up volunteer support programs with service organizations in the community.
• Help the residents build informal support networks with other residents, family and friends.
• Provides assistance with completing recertification documents and gathering necessary documentation where appropriate. Determine resident eligibility for various programs to maintain stable housing and prevent eviction.
• Provides services for formerly homeless families
• Conduct home visits for residents who have mobility limitations or other conditions which may affect their housing benefits.

The salary range for this role is $58-62,000, commensurate with education and experience

Qualifications

• Minimum of Diploma or GED is required
• College degree in social work is a plus
• Two to three years' experience in social service delivery with seniors or people with disabilities.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve and provide results for families.
• Experience with HUD multifamily housing and annual requirements
• Bi-lingual (Spanish) preferred

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.