Outreach Coordinator

Phipps; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Phipps is seeking an Outreach Coordinator to enhance community engagement among residents of Phipps Properties in New York. The role involves conducting outreach, fostering relationships, and connecting residents to essential services. Key responsibilities include organizing workshops, maintaining a database, and tracking program data.

Applicants should possess a high school diploma and have outreach experience, alongside strong communication abilities. Experience in health or housing services and bilingual skills are advantageous. This position operates Tuesday to Friday.

Qualifications

• Outreach experience preferred.
• Experience with mental illness and substance abuse is a plus.
• Bilingual in Spanish is an advantage.

Responsibilities

• Conduct outreach to residents of Phipps Properties.
• Cultivate relationships to connect residents with services.
• Track data in Salesforce database.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

Culturally sensitive service delivery

Basic computer skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Program Description

The Outreach Specialist will be conducting outreach to the residents of Phipps Properties to connect residents to services offered by Phipps Neighborhoods. The Outreach Specialist will circulate flyers, host workshops, and meetings with residents who are 21 & up. The Outreach Specialist will provide (through the Resident Services Specialist) referrals to: Financial Counseling, HRA for One Shot Deals, Screening for Food Stamps, Enrollment for Medical Insurance, Education and Career programs such as HSE, Vocational Training, Employment, and Internships, as well as Substance Abuse Treatment and Mental Health Services.

Job Details

• Title: Outreach Coordinator
• Location: Crotona Park West
• Reports to: Program Director
• Status: Tuesday-Friday 9am-5pm

Responsibilities

• Cultivate and maintain relationships with residents of all Phipps properties in order to connect them with services.
• Actively seek presentation sites for health education such as childcare and health care service settings, public and private schools, community centers, parenting programs, housing programs and other relevant organizations.
• Participate in supervision, staff, and division meetings. Track data in Salesforce database system.
• Design activities to recruit residents to participate in any opportunities available.
• Oversee systems to document efforts, client participation, referrals, and follow‑up.
• Introduce best practices, pilot activities, and adopt innovative approaches to recruiting and maintaining a group of community stakeholders.
• Participate in relevant Maternal/Child Health (MCH) Learning Communities, advisory meetings and health coalitions.
• Assist in the creation and distribution of program marketing materials including flyers, fact sheets, program information, reports, and a programmatic newsletter to targeted audiences.
• Participate in data collection, program evaluation, and activity/event tracking for program and contract reporting.
• Coordinate data collection and maintain a database that demonstrates integration with residents and partner agency.
• Provide and present data relative to those in need of services, such as day care centers, health programs, community‑based organizations, food pantries, health fairs and community events.
• Pursue quality assurance and improvement on a continuous basis.
• Other tasks deemed necessary by the Director or the Deputy Executive Director.

Skills

• Interpersonal skills, including the ability to establish and maintain effective working relationships.
• Ability to read and interpret work‑related documents.
• Problem‑solving and decision‑making skills.
• Ability to identify and build relationships with community organizations and agencies related to the program.
• Ability to provide services in a culturally sensitive manner.
• Ability to communicate verbally with culturally diverse individuals at all levels within and outside the organization.
• Ability to conduct interviews and home visits in a compassionate, tactful manner.
• Basic computer skills to use Microsoft Office Suite and the ability to learn database, project management, spreadsheet software applications and case management information system.
• Presentation and training skills for the purpose of providing program promotion and outreach.
• Ability to organize assignments and manage time to complete tasks based on departmental deadlines.
• Commitment to serve the public honestly and with sensitivity.
• Ability to remain professional at all times.
• Honesty, integrity and ability to maintain confidentiality.

Qualifications

• High School Diploma, or GED required, with outreach experience.
• Previous experience in mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated.
• Strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength‑based perspective.
• Excellent written and verbal communication skills, as well as strong computer skills.
• Bi‑lingual (Spanish) a plus.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.