Resident Services Specialist - Multiple Sites

Phipps; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Phipps in New York City is seeking a dedicated community support professional to assist residents with matters related to housing, education, and employment. The role involves direct client engagement, data entry in Salesforce, and facilitating workshops.

An Associate’s degree is required, with a preference for a Bachelor’s. Candidates must be bilingual in Spanish and authorized to work in the U.S. Salary ranges from $55,000 to $60,000, depending on qualifications.

Qualifications

• One to two years experience with case management.
• Experience in helping clients with benefits and applications.
• Must be authorized to work in the U.S.

Responsibilities

• Provide one-on-one support to residents.
• Enter data in Salesforce database system.
• Conduct workshops on health and wellness.

Skills

Client engagement

Salesforce data entry

Bilingual Spanish

Education

Associate’s degree in human services or related field

Bachelor’s degree preferred

Job description

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas.

Primary Function

• Provide one‑on‑one support to the residents of Forest Hills who require guidance and support for matters related to housing, education, employment, benefits, financial, and connecting residents to community resources.
• Education and School‑Day Programs: offering pre‑kindergarten services, community schools, after‑school programs, and college access counseling.
• Sector‑Focused Training and Employment Placement Pathways: providing specialized training, employment placement pathways, summer youth employment, work‑learning‑grow initiatives, and aiding residents in accessing new employment opportunities.
• Community & Economic Empowerment Services: enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

Salary Range

$55,000 to $60,000 – salary is commensurate with education, training, experience, program size and location.

Duties and Responsibilities

• Attend bi‑weekly case conference meetings with supervisor to review case files.
• Attend community resources division meetings, all staff meetings, and case management meetings.
• Assist residents of Phipps Houses with issues related to health, entitlements, arrears, employment, education, training, and other relevant matters.
• Enter data in Salesforce database system.
• Complete universal intake and enter all existing and new clients into Salesforce database system.
• Facilitate workshops for residents on health & wellness, financial support, and mental health.
• Participate in the neighborhood advisory board or committee meetings, community board and local precinct meetings.
• Meet quarterly with property management to ensure both organizations are working as a team to resolve resident concerns.
• Share updates related to agency resource manual on a monthly basis.
• Conduct surveys of the needs of families.
• Organize activities and work directly with residents in group or individual settings.
• Recruit residents for programs; provide individual or group services to families.
• Provide leadership support for residents; guide participants in development, recreation, education, and other activities.
• Provide direct services to families through counseling and referrals, develop service plans, and complete case notes for all client interactions.
• Maintain liaison with cooperating local service providers, neighborhood schools, and other community‑based organizations.
• Perform other related tasks deemed necessary by agency.

Qualifications

• Associate’s degree in human services, sociology, psychology, or related field; bachelor’s degree preferred, or equivalent experience of 10+ years to satisfy education credits.
• One to two years or more experience with client engagement regarding case management, Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re‑certifications and applications.
• Bilingual Spanish candidate required.
• Must be authorized to work for any employer in the U.S.; we are unable to sponsor or take over employment visa sponsorship at this time.

EEO Statement

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.