Service Coordinator

Phipps Houses; New York (NY); On-site; USD 58,000 - 62,000; Full time

Job summary

Phipps Houses is seeking a dedicated social services case manager to support residents with intake, education, referrals and documentation for housing programs.

The role emphasizes translating services, coordinating with service providers, and monitoring ongoing support for seniors or disabled residents, including home visits and recertification assistance.

Qualifications

• Minimum of Diploma or GED is required.
• College degree in social work is a plus.
• Two to three years’ experience in social service delivery with seniors or people with disabilities.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve and provide results for families.
• Experience with HUD multifamily housing and annual requirements.

Responsibilities

• Provides general case management including intake, education and referral of residents to service providers in the general community.
• Provide translation services to assist residents who speak languages other than English.
• Collect Service Agency information for referrals and determine resident eligibility for programs.
• Sponsor informational events related to health care, job search seminars and life skills training.
• Facilitate referrals of Self-Help Groups within the community.
• Monitor ongoing provision of services and keep case management current with progress.
• Set up volunteer support programs with service organizations.
• Help residents build informal support networks with others.
• Assist with completing recertification documents and documentation collection.
• Provide services for formerly homeless families.
• Conduct home visits for residents with mobility limitations or housing benefits considerations.

Skills

Counseling

Problem Solving

Detail-oriented

Verbal Communication

Education

High School Diploma or better

Associates or better in Social Work

Bachelors or better in Social Work

Job description

• Providesgeneral case management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include mental health, drug and alcohol counseling, preventive health screening, and other family services.
• Provide translation services through Phipps contractors to assist residents who speak languages other than English.
• Collect Service Agency information for referrals. This directory may include a listing of State and/or local service providers that residents can contact for assistance (e.g., Adult Protective Services, children, individuals who are elderly, persons with disabilities, emergency assistance).
• Sponsorsinformational events which may include subjects relating to health care, job search seminars, life skills training, etc.
• Facilitate referrals of Self-Help Groups within the community if a particular need is evident.
• Monitorsthe ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.
• Sets upvolunteer support programs with service organizations in the community.
• Helpthe residents build informal support networks with other residents, family and friends.
• Provides assistance with completing recertification documents and gathering necessary documentation where appropriate. Determine resident eligibility for various programs to maintain stable housing and prevent eviction.
• Provides services for formerly homeless families
• Conduct home visits for residents who have mobility limitations or other conditions which may affect their housing benefits.

The salary range for this role is $58-62,000, commensurate with education and experience

Qualifications:

• Minimum of Diploma or GED is required
• College degree in social work is a plus
• Two to three years’ experience in social service delivery with seniors or people with disabilities.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve and provide results for families.
• Experience with HUD multifamily housing and annual requirements

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Skills

Required

Counseling

Advanced

Problem Solving

Advanced

Detail-oriented

Advanced

Advanced

Verbal Communication

Advanced

Preferred

Advanced

Behaviors

Required

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Education

Required

High School Diploma or better.

Preferred

Associates or better in Social Work.

Bachelors or better in Social Work.

Experience

Required

Two to three years’ experience in social service delivery with seniors or people with disabilities.

Preferred

Experience with HUD multifamily housing and annual requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.