Resident Services Coordinator

Page Mechanical Group, Inc.; Petaluma (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with employer matching

Paid time off

Flexible spending account

Health savings account

Life insurance

Professional development opportunities

Job summary

PEP Housing is seeking a Resident Services Coordinator to serve as a resource for residents, assessing needs and linking them to appropriate services. This in-person, on-site role involves creating partnerships with community providers and maintaining confidential resident files in compliance with HUD guidelines.

You will coordinate in-home support services, attend staff meetings, and respond to crises with a collaborative approach, supporting seniors and disabled residents with compassion and

Qualifications

• Bachelor’s degree in social work, gerontology, psychology, or counseling preferred.
• AASC certification preferred; if not certified, willing to pursue certification.
• Minimum of two years in social service delivery with seniors or disabled residents.
• Experience working with residents, families, and community resources.
• Ability to set boundaries, advocate, organize, and solve problems for residents.
• Ability to communicate effectively with residents, families, and service providers.
• Must have own vehicle and CA driver's license with automobile insurance.

Responsibilities

• Plan and implement resident services programs across properties.
• Assess resident needs via intakes and link to services; monitor service delivery.
• Create partnerships with community social service providers and health agencies.
• Communicate with family members/representatives for emergencies.
• Provide information on resources, services and benefits for the elderly and disabled.
• Provide orientation to new residents and maintain confidentiality.
• Represent PEP Housing at community events and in staff meetings.
• May work outside normal hours to meet residents' needs.

Skills

Empathy

Boundary setting

Advocacy

Organizational skills

Communication

Multi-tasking

Problem solving

Education

Bachelor’s degree in social work or gerontology, psychology or counseling

Tools

AASC certification

Job description

About the Company

PEP Housing has been building community from the heart since 1978. We build and manage affordable housing for seniors living on fixed, limited incomes. Our residents live independently in a beautiful, safe place while aging with the grace and dignity deserved by all. With 21 properties, over 650 residents and projects under construction, we keep busy!

Position Summary

The Resident Services Coordinator serves as a resource for residents in need: being creative, flexible, professional, maintaining objectivity, avoiding emotional dependence, maintaining confidentiality, recognizing and respecting individual differences. The person in this position assesses resident needs, identifies and links residents to appropriate services, and monitors the delivery of services. This position is required to be in person and on site.

Principle Duties and Responsibilities

• Plan and implement resident services program utilizing property wide profile in AASC in assigned property/ies.
• Assess resident needs by updating intakes and assessments, identify and link residents to appropriate services, and monitor the delivery of services. These services may include setting up in-home assistance such as housekeeping, personal care, shopping and laundry, transportation, meals, and other support services.
• Create and sustain partnerships with community based social service providers, hospitals, health agencies, and other available resources to meet the needs of residents.
• Communicate with family members/representatives for emergencies, including visits to hospitals and at home.
• Provide and maintain current information on resources, services and benefit programs for the elderly and persons with disabilities.
• Provide orientation to new residents.
• Handle disputes/misunderstandings between residents, and act as a liaison between staff and residents when requested.
• Report cases of suspected abuse to Adult Protective Services.
• Report hospitalizations and nursing home admissions and discharges using incident reporting to the Resident Services Lead and Community Manager.
• In crisis situations, i.e., fires, earthquakes, floods, etc., work collaboratively with property managers, maintenance, staff, appropriate agencies, and family.
• Provide educational presentations for residents on aging issues, health and wellness, and information on resources.
• Motivate active participation of residents in programs, activities, and events in cooperation with other agencies.
• Maintain confidential resident files and required reporting in AASC in accordance with HUD guidelines.
• Represent PEP Housing at community events.
• Attend staff meetings, training and other meetings as required.
• May perform work outside normal business hours based on residents’ needs as necessary.
• All other duties as assigned.

Qualifications

• A bachelor’s degree in social work or gerontology, psychology or counseling is preferred.
• Certification by the American Association of Service Coordinators (AASC) preferred; if not certified, must be willing to go through the certification process; once certified, must maintain the certification through ongoing courses.
• Minimum of two years of experience in social service delivery with senior and non-elderly disabled residents.
• Working knowledge of supportive services and other resources for senior citizens and disabled.
• Able to set and maintain clear boundaries with residents.
• Ability to advocate, organize, problem-solve, and provide results for the residents served.
• Experience in dealing with residents, families, next of kin, representatives, social agencies, churches, synagogues, political figures, etc.
• Ability to identify and utilize community resources to assist in meeting the needs of residents.
• Must have compassion for the elderly and disabled.
• Requires responsible and organized approach to recordkeeping.
• Ability to multi-task.
• Must supply own vehicle, have a valid CA driver’s license and automobile insurance.

Benefits

PEP employees are as important as our residents. Our goal is to ensure both have a positive and rewarding experience during their time with PEP Housing. We value our employees, and we take pride in recognizing their outstanding talents and efforts. We are committed to the delivery of superior quality of services based on a foundation of honesty, integrity, and ethical treatment.

PEP’s benefits include health/welfare plans (medical, dental, vision, Group Life and AD&D Insurance etc.); 401K plan; work-life benefits (sick time, paid vacation and 22 company holidays); Employee Assistance Program, career development opportunities through mentorships and continuing education programs and a great working environment with professional growth prospects.

• 401(k)
• 401(k) matching
• Health insurance
• Dental and vision insurance
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected category. Potential employees must submit to all pre-employment processes, to include DMV, reference and background checks.