Outreach Coordinator

Phipps Neighborhoods; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Phipps Neighborhoods in New York seeks an Outreach Coordinator to connect residents of Phipps Properties with services, host workshops, and circulate information to residents aged 21 and up. The role includes partnering with the Program Director, coordinating referrals to financial counseling, health programs, and education initiatives.

The position requires strong communication, relationship-building, and data-tracking skills.

Qualifications

• Outreach experience preferred.
• Experience with mental health, housing, entitlements, or related services is a plus.
• Strong written and verbal communication skills are essential.
• Ability to work with culturally diverse populations and communities.
• Knowledge of data collection and reporting processes.

Responsibilities

• Cultivate and maintain relationships with residents to connect them with services.
• Identify presentation sites for health education across child care, schools, community centers, and housing programs.
• Track data in Salesforce and document client participation, referrals, and follow-up.
• Design activities to recruit residents for opportunities available.
• Coordinate data collection and maintain a database showing integration with residents and partner agencies.
• Participate in health coalitions, advisory meetings, and learning communities.

Skills

Interpersonal skills

Reading & interpretation

Problem solving

Community relationship building

Cultural sensitivity

Verbal communication

Interviewing/home visits

Microsoft Office Suite

Presentation and training

Time management

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Title: Outreach Coordinator

Reports to: Program Director

Program Description:

The Outreach Specialist will be conducting outreach to the residents of Phipps Properties to connect residents to services offered by Phipps Neighborhoods. The Outreach Specialist will circulate flyers, host workshops, and meetings with residents who are 21 & up. The Outreach Specialist will provide through the Resident Services Specialist referrals to: Financial Counseling, HRA for One Shot Deals, Screening for Food Stamps, Enrollment for Medical Insurance, Education and Career programs such as: HSE, Vocational Training, Employment, and Internships. As well as: Substance Abuse Treatment, and Mental Health Services.

Responsibilities:

• Cultivate and maintain relationships with residents of all of Phipps properties in order to connect them with services.
• Actively seek presentation sites for health education such as childcare and health care service settings, public and private schools, community centers, parenting programs, housing programs and other relevant organizations.
• Participate in supervision, staff, and division meetings. Track data in salesforce data base system.
• Design activities to recruit residents to participate in any opportunities available.
• Oversee systems to document efforts, client participation, referrals, and follow-up.
• Introduce best practices, pilot activities, and adopt innovative approaches to recruiting and maintaining a group of community stakeholders.
• Participate in relevant Maternal/Child Health (MCH) Learning Communities, advisory meetings and health coalitions.
• Assist in the creation and distribution of program marketing materials including flyers, fact sheets, program information, reports, and a programmatic newsletter to targeted audiences.
• Participate in data collection, program evaluation, and activity/event tracking for program and contract reporting.
• Coordinate data collection and maintain a database that demonstrates integration with residents and partner agency. .
• Provide and present data relative to those in need of services, such as day care centers, health programs, community-based organizations, food pantries, health fairs and community events.
• Pursue quality assurance and improvement on a continuous basis.
• Other task deemed necessary by the Director or the Deputy Executive Director.

Skills:

• Interpersonal skills, including the ability to establish and maintain effective working relationships.
• Ability to read and interpret work-related documents.
• Problem-solving and decision-making skills.
• Ability to identify and build relationships with community organizations and agencies related to the program.
• Ability to provide services in a culturally sensitive manner.
• Ability to communicate verbally with culturally diverse individuals at all levels within and outside the organization.
• Ability to conduct interviews and home visits in a compassionate, tactful manner.
• Basic computer skills in order to use Microsoft Office Suite and the ability to learn database, project management, spreadsheet software applications and case management information system.
• Presentation and training skills for the purpose of providing program promotion and outreach.
• Ability to organize assignments and manage time to complete tasks based on departmental deadlines.
• Commitment to serve the public honestly and with sensitivity.
• Ability to remain professional at all times.
• Honesty, integrity and the ability to maintain confidentiality.

Qualifications:

• High School Diploma, or GED required, with outreach experience.
• Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated.
• Qualified candidate must have a strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective.
• Applicant must have excellent written and verbal communication skills, as well as strong computer skills.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Qualifications

Skills

Required

Problem Solving

Advanced

Advanced

Follow Through

Advanced

Counseling

Advanced

Expert

Verbal Communication

Expert

Preferred

Expert

Education

Required

General Equiv Diploma or better.

High School Diploma or better.

Experience

Required

Build relationships with community organizations and agencies related to the program.

Presentation and training skills for the purpose of providing program promotion and outreach.

Basic computer skills in order to use Microsoft Office Suite and the ability to learn database, project management, spreadsheet software applications and case management information system.

Ability to communicate verbally with culturally diverse individuals at all levels within and outside the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.