Service Coordinator - Mill Run Place

UCHI United Church Homes, Inc.; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

UCHI United Church Homes, Inc. is hiring a Service Coordinator at Mill Run Place in the United States. The Service Coordinator will assist clients in achieving a self-reliant lifestyle by coordinating necessary programs and services. Responsibilities include acting as a liaison between clients and service providers, and maintaining comprehensive records.

The ideal candidate will have a Bachelor’s degree in Social Work and experience in social service delivery. Strong communication and interpersonal skills are essential, along with the ability to work independently.

Qualifications

• Bachelor’s Degree in Social Work preferred.
• Two or more years of experience with social service delivery to the elderly.
• Proficient in operating a computer and relevant software.

Responsibilities

• Coordinate programs to assist clients in maintaining independence.
• Act as a liaison between community agencies and clients.
• Monitor service delivery to ensure appropriateness and satisfaction.

Skills

Analytical Skills

Communication, Oral

Communication, Written

Customer Oriented

Interpersonal

Education

Bachelor’s Degree in Social Work

Tools

Microsoft Office

Job description

Community Name: Mill Run Place

The Service Coordinator is responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical, mental, and psychosocial well‑being.

Essential Functions

• Assists and educates clients or residents and families to acquire and utilize community services necessary for a self‑reliant lifestyle.
• Acts as a liaison between community agencies, service providers, and clients or residents; seeks out new services and identifies low‑cost providers or negotiates discounts.
• Monitors the delivery of services to clients or residents to ensure they are appropriate, timely, and satisfactory.
• Maintains a resource directory of available community services.
• Maintains resident files, including intake information, assessment, service referral and termination information, quarterly review, follow‑up, human or civil rights violations, resident and family meeting notes, and provider communication notes.
• Conducts quarterly quality service reviews and follow‑up.
• Submits all required reporting data within specified timeframes.
• Network with service providers to maintain necessary relationships and pursue additional services through private, local, state, and federal sources.
• May require some travel for conferences, trainings, and other company events.
• Performs all other duties as assigned or directed.

Additional Responsibilities

• Promotes wellness activities for all residents, including setting up onsite or mobile health care services and screenings, and encourages residents to be proactive in meeting their own social, psychological, and physical needs.
• Coordinates educational events for residents, families, and staff on available community resources (health care, home and community‑based supports, benefits programs, and life skills programs) including referral processes and eligibility requirements.
• Assists residents in building informal support networks with other residents, family members, and friends.
• Coordinates volunteer support programs with service organizations in the community.
• Acts as a family support system and provides any needed community resources for caregivers.
• Deliver home visits during inclement weather.
• Maintains client, family, and provider meeting and communication notes.
• Commutes daily for client home visits and to community service providers, as well as trainings, conferences, and other company events.

Competency Statement

• Accountability – Accept responsibility and account for actions.
• Analytical Skills – Use thinking and reasoning to solve a problem; analyze, monitor, and evaluate programs and services.
• Advocacy Skills – Intercede or provide support on behalf of another to accomplish a task.
• Assessment Skills – Synthesize information from residents and the housing community based on comprehensive, multidimensional assessments.
• Communication, Oral – Communicate effectively with others using spoken word.
• Communication, Written – Communicate in writing clearly and concisely.
• Customer Oriented – Take care of the customers’ needs while following company procedures.
• Detail Oriented – Pay attention to the minute details of a project or task.
• Goal Oriented – Focus on a goal and obtain a predetermined result.
• Honesty / Integrity – Be truthful and credible in the workplace.
• Initiative – Make decisions or take actions to solve a problem or reach a goal.
• Interpersonal – Get along well with a variety of personalities and individuals; communicate empathetically; help enhance residents’ motivation for change and cultivate hope while addressing ambivalence and barriers to change.
• Organized – Follow a systematic method of performing a task.

Education and Experience

• Bachelor’s Degree in Social Work – preferred.
• Two (2) or more years of experience working with social service delivery to an elderly population.
• Working knowledge of resources available in geographic location serving the community.

Computer Skills

• Proficient in operating a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment.

Certifications & Licenses

• Membership and familiarization with the American Association of Service Coordinators helpful.

Other Requirements

• Proven experience in service management or facilitation, including organizing, problem‑solving, and advocating.
• Read, write, understand, and speak the English language.
• Strong interpersonal and communication skills.
• Work closely with residents, family members, legal representatives, and housing community staff.
• Function independently, have a high level of flexibility and personal integrity.
• Adhere to all terms and conditions set forth in the United Church Homes Employee Handbook.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.