Service Coordinator

Exotic Automation & Supply; Lyon Charter Township (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Exotic Automation & Supply seeks an organized, customer-focused Service Coordinator to support our Air Systems team. You will be the go-to contact for quotes and open orders, manage orders from entry to delivery, and keep customers and the sales team informed at every step.

Training will cover our product lines, systems, and processes. You’ll join a fast-paced environment with an emphasis on keeping projects moving, handling ERP transactions, and resolving issues quickly.

Qualifications

• Serve as the primary point of contact for customer quotes and open orders by phone and email.
• Learn our product lines and the full range of work our Air Systems team handles.
• Track project status and ensure tasks are completed on time.

Responsibilities

• Provide quote and order status updates to customers and the sales team.
• Enter and process orders, including customer information, EDI transactions, and pricing.
• Troubleshoot and resolve order issues involving labor, materials, or pricing.
• Expedite materials and follow up with vendors to keep customer orders on schedule.

Skills

Customer service

Project coordination

Order processing

ERP systems

Communication

Organization

Problem solving

Independent work

Education

High school diploma or GED

Tools

ERP software

Job description

We are looking for an organized, customer-focused Service Coordinator to support our Air Systems team. In this role, you’ll be the go-to contact for customer quotes and open orders. You will manage orders from entry to delivery, follow up with vendors, and keep customers and our sales team informed every step of the way. You do not need to know our products on day one. We will train you on our product lines, business systems, and processes. If you have customer service or operations support experience and enjoy keeping things moving, we would like to hear from you.

What You’ll Do

Customer Service & Project Coordination

• Serve as the primary point of contact for customer quotes and open orders by phone and email


• Provide quote and order status updates to customers and the sales team


• Learn our product lines and the full range of work our Air Systems team handles


• Track project status and make sure tasks are completed on time

Order Processing & Systems

• Enter and process orders, including customer information, EDI transactions, and pricing


• Troubleshoot and resolve order issues involving labor, materials, or pricing


• Handle sourcing, order follow-up, returned goods, and nonconforming material processes

Vendor & Accounting Support

• Expedite materials and follow up with vendors to keep customer orders on schedule


• Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies

What We’re Looking For

• High school diploma or GED


• Previous customer service, retail, or operations support experience


• Comfort working on a computer; experience with an ERP or business system is a plus


• Strong phone and professional writing skills


• Excellent organization and ability to manage multiple orders and priorities at once


• Problem-solving mindset and ability to research issues to resolution


• Ability to work independently in a fast-paced, changing environment


• Customer-first attitude and ability to work with different personalities


• Reliable attendance and punctuality

Nice to Have

• Experience with order entry, quoting, or expediting


• Background in industrial distribution, manufacturing, or a technical service environment


• Familiarity with EDI transactions


• Knowledge of compressed air or industrial equipment

Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.