Service Coordinator - Rentals

OTC Industrial Technologies; Houston (TX); Sur place; USD 34 000 - 40 000; Plein temps

Résumé du poste

OTC Industrial Technologies in Houston is seeking a Service Coordinator to deliver exceptional customer service and coordinate service operations. The role supports scheduling, order processing, and data integrity across service systems.

The ideal candidate has 2+ years in customer service or service coordination, with strong Microsoft Office and ERP experience. This full-time position offers hourly pay and opportunities to contribute to operational excellence.

Qualifications

• Associate degree or technical school certification preferred, or equivalent experience.
• Minimum of two years in customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience with ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a focus on responsiveness and problem resolution.
• Strong verbal, written, and interpersonal communication skills.

Responsabilités

• Deliver exceptional customer service by responding promptly and professionally to inquiries.
• Support daily service operations by answering incoming calls and directing inquiries.
• Coordinate technician schedules and service workloads with the Service Manager.
• Process and maintain service work orders with timely updates in company systems.
• Review and verify technician time entries prior to invoicing.
• Ensure service orders are billed and invoiced within established timelines.
• Communicate with customers regarding service requests and updates.
• Monitor service activities to ensure progress meets customer expectations.
• Resolve customer account and order issues in collaboration with internal teams.
• Maintain accurate records in ISM, CSD, and other systems.

Connaissances

Customer service

Scheduling

Data entry

Microsoft Office

Communication

Problem solving

Formation

Associate degree

Technical certification

Outils

ERP systems

Infor CSD

Infor ISM

Work orders management

Description du poste

Competitive Pay: This position offers an hourly wage ranging from $25/hr. to $29/hr., depending on experience and qualifications. The Service Coordinator provides administrative and operational support to the Service Manager and service team, ensuring exceptional customer service and efficient execution of service operations. This role is responsible for coordinating service activities, managing customer inquiries, supporting technician scheduling, processing service orders, and maintaining accurate system data. The Service Coordinator plays a critical role in delivering a seamless customer experience while helping drive operational excellence.

What You'll Do

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Partner with the Service Manager to coordinate technician schedules and service workloads.
• Process and maintain service work orders, ensuring accuracy and timely updates within company systems.
• Review, update, and verify technician time entries prior to invoicing.
• Ensure service orders are accurately billed and invoiced within established timelines.
• Communicate with customers regarding service requests, job updates, equipment status, and repair information.
• Monitor service activities to ensure jobs are progressing efficiently and customer expectations are met.
• Resolve customer account and order issues while collaborating with internal departments as needed.
• Maintain accurate records within ISM, CSD, and other business systems.
• Create and maintain customer, job site, preventive maintenance, and rental service records.
• Support inventory and purchasing activities, including obtaining vendor quotes, placing purchase orders, and monitoring stock levels.
• Track vendor deliveries, pricing updates, and backlog reports to ensure timely fulfillment of service needs.
• Develop and maintain supplier relationships for specialized products and services.
• Assist with BOM updates, capital projects, and other operational initiatives.
• Provide backup support to Operations Specialists, Warehouse Coordinators, and other team members as needed.
• Collaborate effectively across departments to support business objectives and continuous improvement efforts.
• Perform additional duties and projects as assigned.

What You'll Need

• Associate degree or technical school certification preferred, or equivalent combination of education and relevant experience.
• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a strong focus on responsiveness and problem resolution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to solve problems, analyze root causes, and implement effective solutions.
• Ability to work independently while also contributing as an effective team member.
• Experience coordinating across customers, vendors, technicians, and internal stakeholders.
• High level of dependability, initiative, and accountability.
• Positive, service-oriented attitude with a commitment to quality and continuous improvement.
• Accurate data entry and record-keeping skills.
• Ability to adapt to changing priorities and business needs.

Preferred Qualifications

• Previous experience supporting field service, mechanical service, HVAC, compressed air, industrial equipment, or construction-related operations.
• Experience with purchasing, inventory management, and vendor coordination.
• Knowledge of invoicing, service billing, and work order management processes.
• Familiarity with Infor CSD, ISM, or similar service management systems.