Service Coordinator - Rentals

OTC Industrial; Houston (TX); On-site; USD 34,000 - 40,000; Full time

Job summary

OTC Industrial in Houston, TX is seeking a Service Coordinator to provide administrative and operational support to the Service Manager and service team. You will coordinate service activities, respond to customer inquiries, support scheduling, process service orders, and maintain accurate system data to deliver a seamless customer experience.

Ideal candidates have an associate degree or technical certification, at least two years in customer service or coordination, and strong MS Office and ERP

Qualifications

• Associate degree or technical certification preferred or equivalent combination of education and experience.
• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Partner with the Service Manager to coordinate technician schedules and service workloads.
• Process and maintain service work orders, ensuring accuracy and timely updates within company systems.
• Review, update, and verify technician time entries prior to invoicing.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

Associate degree or technical certification

Tools

Infor CSD

ISM

ERP systems

Job description

Competitive Pay:This position offers an hourly wage ranging from $25/hr. to $29/hr., depending on experience and qualifications.

The Service Coordinator provides administrative and operational support to the Service Manager and service team, ensuring exceptional customer service and efficient execution of service operations. This role is responsible for coordinating service activities, managing customer inquiries, supporting technician scheduling, processing service orders, and maintaining accurate system data. The Service Coordinator plays a critical role in delivering a seamless customer experience while helping drive operational excellence.

What You'll Do

• Deliver exceptional customer service by responding promptly and professionally to customer inquiries, requests, and concerns.
• Support daily service operations by answering incoming calls and directing inquiries as appropriate.
• Partner with the Service Manager to coordinate technician schedules and service workloads.
• Process and maintain service work orders, ensuring accuracy and timely updates within company systems.
• Review, update, and verify technician time entries prior to invoicing.
• Ensure service orders are accurately billed and invoiced within established timelines.
• Communicate with customers regarding service requests, job updates, equipment status, and repair information.
• Monitor service activities to ensure jobs are progressing efficiently and customer expectations are met.
• Resolve customer account and order issues while collaborating with internal departments as needed.
• Maintain accurate records within ISM, CSD, and other business systems.
• Create and maintain customer, job site, preventive maintenance, and rental service records.
• Support inventory and purchasing activities, including obtaining vendor quotes, placing purchase orders, and monitoring stock levels.
• Track vendor deliveries, pricing updates, and backlog reports to ensure timely fulfillment of service needs.
• Develop and maintain supplier relationships for specialized products and services.
• Assist with BOM updates, capital projects, and other operational initiatives.
• Provide backup support to Operations Specialists, Warehouse Coordinators, and other team members as needed.
• Collaborate effectively across departments to support business objectives and continuous improvement efforts.
• Perform additional duties and projects as assigned.

What You'll Need

• Associate degree or technical school certification preferred, or equivalent combination of education and relevant experience.
• Minimum of two years of customer service, service coordination, administrative, operations, or related experience.
• Strong proficiency with Microsoft Office applications.
• Experience working within ERP, field service, inventory, or work order management systems preferred.
• Excellent customer service skills with a strong focus on responsiveness and problem resolution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Demonstrated ability to solve problems, analyze root causes, and implement effective solutions.
• Ability to work independently while also contributing as an effective team member.
• Experience coordinating across customers, vendors, technicians, and internal stakeholders.
• High level of dependability, initiative, and accountability.
• Positive, service-oriented attitude with a commitment to quality and continuous improvement.
• Accurate data entry and record-keeping skills.
• Ability to adapt to changing priorities and business needs.

Preferred Qualifications

• Previous experience supporting field service, mechanical service, HVAC, compressed air, industrial equipment, or construction-related operations.
• Experience with purchasing, inventory management, and vendor coordination.
• Knowledge of invoicing, service billing, and work order management processes.
• Familiarity with Infor CSD, ISM, or similar service management systems.