Service Coordinator

KODIAK Construction Recruiting & Staffing; Charlotte (NC); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Paid Vacation

401(k) Match

Medical Insurance

Dental Insurance

Vision Insurance

RX Drug Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Join a forward-thinking company as a Service Coordinator, where your organizational skills will shine in a dynamic HVAC service environment. You'll play a key role in scheduling and dispatching technicians, ensuring they have the tools and information needed for success. This position offers a chance to enhance customer satisfaction through effective communication and multitasking in a fast-paced setting. With a commitment to employee growth and safety, this role provides competitive benefits and opportunities to advance your career in a supportive atmosphere. If you thrive in a busy environment and enjoy helping others, this is the perfect opportunity for you.

Qualifications

• Strong organizational and time-management skills are essential.
• Excellent communication and customer service abilities are a must.

Responsibilities

• Assign and schedule HVAC technicians for service calls efficiently.
• Ensure compliance with safety and regulatory guidelines in HVAC.

Skills

Organizational Skills

Communication Skills

Customer Service

Time Management

Multitasking

HVAC Terminology Knowledge

Dispatch Software Familiarity

Tools

ERP System

CRM Systems

Job description

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Client's team as a Service Coordinator, where you’ll play a pivotal role in ensuring seamless scheduling, dispatching, and technician support for our HVAC service operations.

What You’ll Do:

Scheduling and Dispatching

• Assign and schedule HVAC technicians for service calls, balancing location, skill set, and job urgency.
• Communicate with customers to confirm appointments, provide ETAs, and address inquiries professionally.
• Monitor daily job statuses and adjust schedules to accommodate urgent requests or changes.
• Create, track, and close work orders in the ERP system with precise documentation.
• Ensure technicians are equipped with the necessary tools, parts, and information for each job.
• Enter service repair quotes and manage weekly technician payroll preparation.
• Serve as the main point of contact for technicians, addressing questions and resolving issues.
• Coordinate after-hours emergency service requests to ensure critical jobs are completed promptly.
• Track and report key performance metrics, including compliance, response times, and customer satisfaction.

Compliance & Safety

• Ensure adherence to safety and regulatory guidelines within the HVAC industry.
• Communicate safety protocols to technicians and maintain compliance requirements.

What We’re Looking For:

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Ability to multitask effectively in a fast-paced environment.
• Familiarity with dispatch software or CRM systems (preferred, but not required).
• Basic knowledge of HVAC terminology and processes (preferred, but not required).

Why Join Us?

We’re committed to supporting our employees with competitive benefits and opportunities for growth:

• Paid Vacation and generous 401(k) match.
• Comprehensive Medical, Dental, Vision, and RX Drug Insurance.
• Life and Accidental Death Insurance.
• Short- and Long-Term Disability Insurance.
• Employee Assistance Program for personal and professional well-being.
• Commitment to employee safety and career growth opportunities.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Administrative and Project Management

Industries

Facilities Services and HVAC and Refrigeration Equipment Manufacturing