Service Coordinator

Exotic Automation & Supply; New Hudson (MI); On-site; USD 40,000 - 54,000; Full time

Job summary

Exotic Automation & Supply seeks a Service Coordinator to support our Air Systems team. You will be the go-to contact for customer quotes and open orders, handling orders from entry to delivery and coordinating with vendors and the sales team.

You do not need to know our products on day one; training will cover product lines, business systems, and processes. If you have customer service or operations support experience, we want to hear from you.

Qualifications

• High school diploma or GED required or equivalent.
• Customer service or operations support experience preferred.
• Familiarity with ERP or business systems is a plus.
• Strong phone and professional writing skills are required.
• Ability to manage multiple orders and priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customer quotes and open orders by phone and email.
• Provide quote and order status updates to customers and the sales team.
• Learn Exotic Automation & Supply product lines and the full range of work the Air Systems team handles.
• Track project status and ensure tasks are completed on time.

Skills

Customer service

Order processing

Communication skills

Organization

Problem-solving

Independent work

Education

High school diploma or GED

Tools

EDI transactions

ERP systems

Job description

We are looking for an organized, customer-focused Service Coordinator to support our Air Systems team. In this role, you’ll be the go-to contact for customer quotes and open orders. You will manage orders from entry to delivery, follow up with vendors, and keep customers and our sales team informed every step of the way. You do not need to know our products on day one. We will train you on our product lines, business systems, and processes. If you have customer service or operations support experience and enjoy keeping things moving, we would like to hear from you.

What You’ll Do

Customer Service & Project Coordination

• Serve as the primary point of contact for customer quotes and open orders by phone and email
• Provide quote and order status updates to customers and the sales team
• Learn our product lines and the full range of work our Air Systems team handles
• Track project status and make sure tasks are completed on time

Order Processing & Systems

• Enter and process orders, including customer information, EDI transactions, and pricing
• Troubleshoot and resolve order issues involving labor, materials, or pricing
• Handle sourcing, order follow‑up, returned goods, and nonconforming material processes

Vendor & Accounting Support

• Expedite materials and follow up with vendors to keep customer orders on schedule
• Work with Accounting to resolve invoice rejections, nonpayment issues, credit card orders, and account discrepancies

What We’re Looking For

• High school diploma or GED
• Previous customer service, retail, or operations support experience
• Comfort working on a computer; experience with an ERP or business system is a plus
• Strong phone and professional writing skills
• Excellent organization and ability to manage multiple orders and priorities at once
• Problem-solving mindset and ability to research issues to resolution
• Ability to work independently in a fast-paced, changing environment
• Customer-first attitude and ability to work with different personalities
• Reliable attendance and punctuality

Nice to Have

• Experience with order entry, quoting, or expediting
• Background in industrial distribution, manufacturing, or a technical service environment
• Familiarity with EDI transactions
• Knowledge of compressed air or industrial equipment

Exotic Automation & Supply maintains a drug‑free workplace, including testing for marijuana.