Customer Service Coordinator

Therma-Tron-X, Inc. (TTX®); Sturgeon Bay (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Therma-Tron-X, Inc. (TTX®) is seeking a Customer Service Coordinator to work with established customers, resolve issues on installed systems, and fulfill maintenance and spare parts orders. The role requires coordination with Engineering, quoting, warranty management, and accurate record-keeping.

You will use Encompix and other tools to process orders, gather drawings, and support the fabrication and billing processes, leveraging a strong mechanical background and multitasking ability.

Qualifications

• Strong mechanical aptitude and ability to interpret drawings.
• Experience working with drawings in a manufacturing environment.
• Proficient in Word, Excel, Outlook.
• Excellent verbal and written communication skills.
• Highly organized with multitasking ability.
• Customer-focused with willingness to support sales.
• High school diploma required.

Responsibilities

• Field calls from established customers and assist in resolving equipment problems and fulfilling spare parts orders.
• Prepare quotes and obtain pricing and delivery dates from vendors.
• Follow-up on quotes to customers.
• Enter customer orders in Encompix and generate pick tickets/shipping paperwork.
• Gather necessary drawings from Engineering for parts to be manufactured.
• Create and release shop orders and monitor fabrication of parts.
• Create and maintain customer files.
• Work with vendors to resolve warranty issues and outstanding credits.
• Develop spare parts list for customers with Purchasing and Engineering.
• Determine warranty coverage and related processes.
• Pull completed orders and route information to Accounting for billing.
• Gather cost information for service work and prepare invoices.

Skills

Mechanical aptitude

Manufacturing drawings

MS Word/Excel/Outlook

Communication skills

Organization / multitasking

Sales experience

Customer focus

High school diploma

Education

High school diploma

Tools

Encompix

Job description

Mission Statement

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Title

Customer Service Coordinator

Report To

Customer Service Manager

Department Hours

7:00 am – 4:00 pm

Position Summary

The Customer Service Coordinator will work closely with established customers to resolve issues that arise on installed TTX Systems and fulfill orders for general system maintenance and upkeep. Utilizing resources in Engineering, the CSC will determine parts that need to be ordered or fabricated, set up spare parts list, manage warranty issues, and outstanding credit issues. Mechanical background required.

General Responsibilities

• Field calls from established customers and assist in resolving equipment problems and fulfilling spare parts orders
• Prepare quotes and get pricing and delivery dates from vendors
• Follow-up on quotes to customers
• Enter customer orders in Encompix and generate pick tickets/shipping paperwork
• Gather necessary drawings from Engineering of parts that need to be manufactured
• Create and release shop orders and monitor fabrication of parts
• Create and maintain customer files
• Work with vendors to resolve warranty issues and outstanding credits
• Develop spare parts list for customers by working with Purchasing and Engineering
• Make determination on warranty’s
• Pull completed orders and route information to Accounting for billing
• Gather cost information for service work and generate paperwork for accounting to prepare invoice

Requirements

• Strong mechanical aptitude
• Experience working with drawings in a manufacturing environment
• Full understanding of Microsoft Word, Excel and Outlook required
• Superior verbal and written communication skills
• Ability to maintain meticulous organization while multi-tasking is a must
• Previous sales experience is a plus
• Customer focused attitude is a must
• High school diploma required