Service Coordinator - Control Valve Services

John H. Carter Company; Gonzales (LA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

John H. Carter Company is seeking an Inside Sales professional in Gonzales, LA. The role involves handling customer correspondence, quoting and invoicing, and managing order dates and scope.

Candidates should have 2+ years in Inside Sales and at least a high school diploma, with a preference for those with a Bachelor's degree in Engineering or related fields. The position requires clear communication across multiple divisions, strong research for repair parts, and willingness to work overtime

Qualifications

• High School diploma or better.
• Bachelor's or better in Engineering or related field preferred.

Responsibilities

• Receive correspondence from customers and manage timely responses.
• Quote, execute, final pricing, and invoicing for jobs.
• Manage open order dates and work scope.
• Communicate clearly with divisions (Production, Outside Sales, Project Management, Customer).
• Research and identify necessary repair parts.
• Uphold Total Customer Commitment (JHC TCC) standards.
• Attend required trainings and participate in after hours and weekend on-call rotations.
• Maintain solid relationships with customers and colleagues.
• Ensure regular and predictable attendance.

Education

High School or better

Bachelor's or better in Engineering or related field

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
  • Tasks will include quoting, executing, final pricing, and invoicing.
  • Responsible for managing open order dates and work scope.
• The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
• Ability to research and identify necessary repair parts.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Multi-tasking and the ability to handle and manage interruptions is expected.
• Overtime, and after hour work can be required during outage season.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better in Engineering or related field.

Community College/Vo-Tech or better.

Experience

Required

2 years:

Minimum 2+ years of Inside Sales industry related experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.