Service Coordinator

Tews Company Staffing; Fort Myers (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Tews Company Staffing is seeking a Service Coordinator / Service Administrative Assistant in Fort Myers to support a fast-paced service department. You will coordinate work orders, verify documentation, and manage warranty claims while maintaining organized records.

Ideal candidates have 1–3 years of admin or warranty experience, strong MS Office skills, and excellent communication. This role offers steady daytime hours, a detail-focused environment, and opportunities to assist the Service

Qualifications

• High school diploma or GED required.
• 1–3 years of administrative support, customer service, and/or warranty/service operations.
• Proficiency with Microsoft Office (Excel, Outlook, etc.).
• Strong organization, accuracy, and follow-through; ability to juggle multiple priorities.
• Clear written and verbal communication skills.
• High integrity and a customer-service mindset.

Responsibilities

• Monitor the service team’s digital communication system for completed technician work orders and confirm required documentation is included.
• Finalize, process, and close work orders once completion and documentation are verified.
• Prepare, submit, track, and follow up on warranty claims (including corrections and RMA follow-up).
• Maintain organized digital and physical records for work orders, claims, and supporting documents.
• Manage and respond to daily email communications to keep work moving smoothly.
• Support the Service Manager with spreadsheets, reporting, and basic data analysis as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Warranty administration

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Job description

Service CoordinatorSchedule: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)Pay: $22–$26/hour (depending on experience)About the RoleTews Company is hiring a Service Coordinator / Service Administrative Assistant to support day-to-day operations in a fast-paced service department environment (similar to an automotive service center). This role is ideal for someone who is detail-oriented, customer-focused, and comfortable coordinating work order documentation and warranty-related administration.What You’ll DoMonitor the service team’s digital communication system for completed technician work orders and confirm required documentation is includedFinalize, process, and close work orders once completion and documentation are verifiedPrepare, submit, track, and follow up on warranty claims (including corrections and RMA follow-up)Maintain organized digital and physical records for work orders, claims, and supporting documentsManage and respond to daily email communications to keep work moving smoothlySupport the Service Manager with spreadsheets, reporting, and basic data analysis as neededWhat We’re Looking For (Minimum Qualifications)High school diploma or GED1–3 years of experience in administrative support, customer service, and/or warranty/service operations (heavy equipment preferred; similar industries considered)Proficiency with Microsoft Office (Excel, Outlook, etc.)Strong organization, accuracy, and follow-through; ability to juggle multiple prioritiesClear written and verbal communication skillsHigh integrity and a customer-service mindsetPreferred (Nice to Have)College degreeExperience closing out orders/work ordersWarranty claims experienceCompany ValuesServant Leadership, Honesty, Dependable, Caring, Profitable, Teamwork.Interested? Apply today to be considered—this team is looking to move quickly.