Service Coordinator

DistributionNOW; Odessa (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Bonus eligibility

401(k) / Retirement savings

Comprehensive Benefits

Career growth opportunities

Paid vacation/holidays

Job summary

DistributionNOW is seeking a Service Coordinator to provide service estimates and quotations, manage parts pricing, labor, travel, per diem, and shop supplies. The role coordinates service calls, opens and closes SROs, and ensures technicians stay highly billable while assisting with shipping and receiving duties.

The position emphasizes strong communication, detail orientation, and the ability to follow directions, with a focus on customer service and cost efficiency.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and communication skills in written and spoken form.
• Strong attention to detail and time management abilities.
• Self-motivated with problem solving and follow-through.
• Basic reading skills and ability to follow directions.

Responsibilities

• Coordinate all service calls and service orders.
• Open, post, and close Service Repair Orders (SROs).
• Ensure technicians are 80–85% billable.
• Submit warranty claims and follow up with factories.
• Handle shipping and receiving duties for the department.
• Answer incoming service department calls promptly.
• Assist in minimizing shop expenses and improving efficiencies.
• Maintain technician log hours for billable vs non-billable work.

Skills

Interpersonal skills

Written & oral communication

Attention to detail

Time management

Self-motivation

Problem solving

Education

High School diploma

Tools

Microsoft Office

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.JOB RESPONSIBILITIES:Coordinate all service calls.Opens, post, and close all SRO’s (Service Repair Orders).Ensure service technicians are at least 80% - 85% billable.Submit warranty claims with follow up to ensure factory pays claims.Handles all shipping and receiving duties.Answer all incoming service department calls first with as little consultation with mechanics as possible.Cold call old customers to do service work and get out old files for review.Assist in keeping ALL shop expenses to minimum.Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.Other duties, as assigned.JOB REQUIREMENTS:High School diploma and/or equivalent in work experienceExcellent interpersonal skills, proficient in oral and written communicationsAssembly experience preferred but not requiredBasic reading skills. Must be able to follow directionsCustomer service orientedComputer navigation and utilization skills with excellent Microsoft office proficiencyAbility to perform work accurately and thoroughlyAbility to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or ideaHigh attention to detail, time management, and self-motivation skillsBENEFITS:Competitive Salary + bonus401(k)/ Retirement savingsComprehensive Benefits (medical, dental, vision, life, and disability coverage)Career growth opportunitiesPaid vacation/holidays.