Service Coordinator

Haddad GMC; Pittsfield, Northern (MA, KY); Hybrid; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Sick time

Job summary

Haddad GMC in Pittsfield, MA is seeking a Service Coordinator to support our busy Service Department. You will contact customers by phone, text and email to schedule maintenance, share recalls, and ensure a top-tier customer experience in a fast-paced automotive setting.

This role emphasizes strong communication, reliability, data entry, and team collaboration, with a Monday–Friday schedule and occasional Saturdays.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience preferred.
• Proficiency with computers and multitasking between programs.
• Strong phone and written communication skills.

Responsibilities

• Answer inbound calls to schedule service appointments.
• Reach out to customers via calls and texts to remind of upcoming service.
• Use scheduling and customer management software to organize appointments.
• Collaborate with team to meet appointment goals.

Skills

Strong communication

Customer service

Multitasking

Data entry

Team player

Education

High school diploma

Tools

CRM software

MS Office

Job description

Drive your career forward in the fast-paced automotive industry with a company that values your energy, communication skills, and commitment to excellence!
We’re looking for an enthusiastic Service Coordinator to join our team and help keep our community safe while ensuring our customers’ vehicles stay in top condition.

In this role, you’ll connect with service customers by phone, text, and email to schedule maintenance and service appointments, share important updates like recalls, and deliver a top-tier customer experience every time. You’ll be an essential part of our Service Department’s success — all while earning competitive pay, great benefits, and opportunities to grow.

What You’ll Do

• Answer inbound calls to schedule service appointments
• Reach out to customers via outbound calls and texts to remind them of upcoming service
• Use our scheduling and customer management software efficiently to organize appointments and track interactions
• Collaborate with your team to meet and exceed appointment goals

What We’re Looking For

• Strong communication and interpersonal skills — a friendly, positive attitude is essential!
• Dependable, self-motivated, and goal-oriented
• Comfortable handling a high volume of calls
• Excellent computer comprehension skills — able to navigate multiple software programs, manage online systems, and enter data accurately while communicating with customers
• Strong multitasking ability and attention to detail
• A reliable team player with solid attendance
• Availability Monday–Friday, 8:30 AM–5:00 PM/ 7:30 AM - 4 PM, plus an occasional Saturday (8:00 AM–4:30 PM) — weekday off provided when working Saturday

Qualifications

• High school diploma or equivalent
• Customer service or call center experience preferred
• Proficiency with computers, including multitasking between different programs and screens
• Strong phone and written communication skills

Benefits

• $20/hour, paid weekly
• Monthly performance bonuses
• No night shifts or Sundays
• Fun monthly competitions and prizes
• Advancement opportunities after 1 year
• Health, Dental, Vision, and 401(k)
• Paid vacation and sick time

Work Environment

• Modern office setting with dual monitors and headset provided
• Primarily seated, computer-based work
• Supportive, team-oriented environment