Hybrid Service Drive Manager

Jobtailor; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Service Department leader to oversee technicians, service advisors, and the service lane. You will drive CSI, coach staff, and ensure timely, quality repairs while fostering a positive team environment.

You will collaborate with management to achieve department goals, monitor productivity, and address customer concerns. Prior experience in automotive service leadership and CDK software is valued.

Qualifications

• Three+ years in an Automotive Service Department.
• Three+ years as Automotive Service Writer/Assistant Service Manager.
• Valid Driver’s License.
• Must be able to pass pre-employment screening.

Responsibilities

• Oversee the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Promote good morale and good relationships among dealership associates.
• Train service staff in customer service, effective communication, service sales, CSI, work organization and time management.
• Maintain manufacturer CSI at or above Asbury goals in service for district, regional and national scores.
• Act as a role model for service associates in motivation, organization, customer service, sales and CSI.
• Motivate service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity and develop improvement plans.
• Ensure high-quality service repairs and minimize comebacks via spot checks.
• Monitor interactions with customers on drive/telephone for effectiveness.
• Forecast goals and objectives for the department and strive to meet them.
• Collaborate with Service Manager & Parts Manager for timely parts turnaround.
• Work with shop foreman to ensure proper and timely servicing of customer vehicles.
• Attend manager meetings and conduct service dept. meetings.
• Address and resolve customer concerns.
• Motivate, train and develop employees.

Skills

Leadership

Team Management

Verbal Communication

Written Communication

Time Management

Customer Service

Motivation

Interpersonal Skills

Tools

CDK Automotive Software

Job description

• Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
• Assist in forecasting goals and objectives for the department and strive to meet them
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service dept. meetings as directed
• Address and resolve customer concerns
• Assist in motivating, training and developing employees

Requirements

• Strong verbal and written communication is required
• Must be able to manage in a fast paced work environment
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software is a plus
• Must have three plus years in an Automotive Service Department
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screening (background & drug test)

Core Competencies

Demonstrates strong leadership and team management skills in an Automotive Service Department, focusing on customer satisfaction, effective communication, and service sales. Proven ability to motivate and develop staff while ensuring high-quality service repairs and timely operations.

Highest-signal resume keywords

• Automotive Service Management
• Customer Satisfaction Index (CSI)
• Team Management
• Service Sales
• CDK Automotive Software

ATS Optimization Keywords

Hard Skills

• Automotive Service Writing
• Service Department Operations
• Quality Control
• Time Management
• Customer Service Training

Soft Skills

• Verbal Communication
• Written Communication
• Motivation
• Interpersonal Skills

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Warranty Campaigns
• Recalls
• Service Advisors
• Service Technicians
• Service Lane