Service Manager

Jobtailor; Elmira (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

Jobtailor in California seeks a seasoned Service Department Manager to lead day-to-day operations, optimize service performance, and drive customer satisfaction. You will oversee budgets, dispatch, and work orders while coordinating with Parts and Sales to ensure smooth machine setup and delivery.

The role requires strong leadership, excellent communication, and a track record of managing teams in a fast-paced dealership environment.

Qualifications

• 5+ years of experience in a service environment, with at least 2 years in a leadership role.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Experience managing budgets, labor performance, and departmental metrics.
• Familiarity with service scheduling, technician dispatch, and work order management.
• Proficient in Microsoft Office and dealership management software.
• Knowledge of safety and compliance practices in a service shop environment.
• Strong organizational skills with the ability to multitask in a fast-paced setting.
• Rotating weekend availability required.
• High School Diploma or equivalent required.
• Preferred: experience with John Deere equipment and systems.
• Preferred: familiarity with agricultural, turf, or construction equipment.
• Preferred: understanding of mechanical/technical service terms and diagnostics.
• Post-secondary education in business, operations, or a related technical field preferred.

Responsibilities

• Manage the daily operations of the Service Department to ensure efficiency and profitability
• Maintain a customer-first environment while promoting teamwork across Service, Parts, and Sales departments
• Develop and manage service budgets, monitor departmental performance, and drive continuous improvement
• Assign work to technicians based on skills and experience, ensuring timely completion and quality standards
• Review and approve work orders for accuracy and completion, including internal, external, and warranty jobs
• Oversee payroll, labor performance, and technician productivity
• Ensure proper application of all charges to work orders
• Maintain high WIP ratios and manage aged WIP to support cash flow and department benchmarks
• Recruit, train, and retain qualified technicians and staff
• Monitor customer satisfaction and handle escalated service issues
• Coordinate equipment logistics, including pickups, deliveries, and trucking needs
• Ensure a clean, safe, and organized shop environment in compliance with health and safety standards
• Partner with Sales to support machine setup, delivery, and customer experience
• Support the company’s strategic initiatives and represent the dealership professionally

Skills

Leadership

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Post-secondary education in business or operations

Tools

Microsoft Office

Dealership Management Software

Job description

• Manage the daily operations of the Service Department to ensure efficiency and profitability
• Maintain a customer-first environment while promoting teamwork across Service, Parts, and Sales departments
• Develop and manage service budgets, monitor departmental performance, and drive continuous improvement
• Assign work to technicians based on skills and experience, ensuring timely completion and quality standards
• Review and approve work orders for accuracy and completion, including internal, external, and warranty jobs
• Oversee and monitor payroll, labor performance, and technician productivity
• Ensure proper application of all charges to work orders
• Maintain high Work In Process (WIP) ratios and manage aged WIP to support cash flow and department benchmarks
• Recruit, train, and retain qualified technicians and staff
• Monitor customer satisfaction and handle escalated service issues
• Coordinate equipment logistics, including pickups, deliveries, and trucking needs
• Ensure a clean, safe, and organized shop environment in compliance with health and safety standards
• Partner with Sales to support machine setup, delivery, and customer experience
• Support the company’s strategic initiatives and represent the dealership professionally

Requirements

• 5+ years of experience in a service environment, with at least 2 years in a leadership or supervisory role
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Experience managing budgets, labor performance, and departmental metrics
• Familiarity with service scheduling, technician dispatch, and work order management
• Proficient in Microsoft Office and dealership management software
• Knowledge of safety and compliance practices in a service shop environment
• Strong organizational skills with the ability to multitask in a fast-paced setting
• Rotating weekend availability required
• High School Diploma or equivalent required
• Preferred: experience with John Deere equipment and systems
• Preferred: familiarity with agricultural, turf, or construction equipment
• Preferred: understanding of mechanical/technical service terms and diagnostics
• Post-secondary education in business, operations, or a related technical field preferred

Core Competencies

Demonstrates strong leadership and team management capabilities while effectively managing service budgets, labor performance, and departmental metrics. Ensures high customer satisfaction and compliance with safety standards in a fast-paced service environment.

Highest-signal resume keywords

• Service Department Management
• Budget Management
• Customer Service Excellence
• Team Leadership
• Work Order Management

ATS Optimization Keywords

Hard Skills

• Service Scheduling
• Technician Dispatch
• Work Order Management
• Labor Performance Monitoring
• Safety Compliance Practices
• Mechanical/Technical Service Knowledge
• Budget Development
• Performance Metrics Analysis
• Continuous Improvement Strategies
• Aged WIP Management

Soft Skills

• Communication Skills
• Organizational Skills
• Teamwork
• Customer Satisfaction Management
• Multitasking Ability

Industry Keywords

• John Deere Equipment
• Agricultural Equipment
• Turf Equipment
• Construction Equipment
• Service Environment

Tools & Technologies

• Microsoft Office
• Dealership Management Software