Service Coordinator

Ingersoll Rand; Claremont (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand in Pomona, CA is seeking a Service Coordinator to support the Customer Center and deliver compressed air solutions to industrial customers. You will coordinate service technicians, manage dispatch and invoicing, and ensure alignment with order management and operational requirements.

The role emphasizes exceptional customer service, teamwork, and adherence to safety and Sarbanes-Oxley controls, with occasional travel within the US and an emphasis on physical, hands-on work.

Qualifications

• High school diploma or GED with 2–3 years in a related field.
• Proficient in Microsoft Office and handheld devices.
• Experience in customer service and coordinating service technicians.

Responsibilities

• Answer service calls and schedule technicians for maintenance and repairs.
• Guide and develop technicians and assist in technical issue resolution.
• Ensure timely invoicing.
• Manage service inventory and rental fleets.
• Ensure EH&S adherence and Operational Excellence in the Customer Center.
• Maintain customer loyalty through effective interactions and follow-up.
• Generate and follow up on service quotes and seek new business.
• Order parts, monitor shipping, and enter service requests.
• Submit warranty claims and ship parts to the factory.
• Ensure SARBOX compliance.
• Display team effort and flexibility to work overtime and weekends.

Skills

Customer service

Organization

Communication

Time management

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Handheld device proficiency

Salesforce experience

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Service Coordinator

Location

Pomona, CA (100% onsite)

Job Summary

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs, maximizing operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center, and assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Generate and follow up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs, monitor shipping and receiving activities, and conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory.
• Ensure SARBOX compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED and 2-3 years of experience in a related field.
• Operating knowledge of Microsoft Office software and working proficiency with hand‑held computer (e.g., smartphone, iPad).

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to elevate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette and skills.

Preferences

• Associate’s or Bachelor’s degree preferred.
• Knowledge of mechanical and electrical systems preferred.
• Salesforce experience a plus.
• Forklift certification a plus but not required.

Travel & Work Arrangements/Requirements

• Position based in Pomona, CA, and may travel occasionally within the US for meetings, employee training, and other business needs (5‑10%). This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. Requires employees to regularly lift and/or move up to 10 lbs. and occasionally lift and/or move 40+ lbs.

Compensation

The total pay range for this role, including incentive opportunities, is $55,000 – $75,000. The pay range takes into account a wide range of factors that include a candidate’s skills, experience and training, licensure and certifications, and geographic location. Hired applicants will be eligible to receive annual bonuses and incentive compensation.

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership and offer a comprehensive benefits package to empower you with the tools and support necessary to take charge of your health and well‑being. Benefits include health care options such as medical, prescription, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant, among other offerings.