Service Coordinator

Ingersoll Rand; Birmingham (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health care options

Dental and vision coverage

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand in Moody, AL is seeking a Service Coordinator to support the Customer Center and coordinate service technicians for compressed air solutions. You will deliver high-quality customer service, manage orders, and ensure efficient scheduling to meet client needs.

The role emphasizes strong organization, communication, and teamwork, with responsibilities spanning invoicing, inventory management, warranty claims, and collaboration with sales and management.

Qualifications

• High school diploma or GED and 2–3 years of related experience.
• Proficient with Microsoft Office and handheld devices.

Responsibilities

• Answer service calls and schedule technicians for preventive maintenance and repairs.
• Coordinate technicians to maximize efficiency and effectiveness.
• Ensure timely invoicing and manage service inventory and rental fleets.
• Maintain EH&S compliance and assist with audits.
• Generate quotes and pursue new business when possible.
• Process parts orders, shipping, and data entry for service requests.
• Submit warranty claims and ensure Sarbanes‑Oxley compliance.

Skills

Customer service

Scheduling coordination

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Smartphone / tablet

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Coordinator

Location: Moody, AL

Job Overview

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.).
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow‑up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory. Ensure Sarbox compliance. Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED and 2-3 years of experience in a related field is required.
• Operating knowledge of Microsoft Office software and working proficiency with hand‑held computer (i.e. Smartphone, iPad) is required.

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to elevate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette and skills.

Preferences

• Associate's or Bachelor's degree preferred.
• Knowledge of mechanical and electrical systems is preferred.
• Salesforce experience a plus.
• Forklift certification a plus, but not required (we’ll certify you!).

Travel & Work Arrangements/Requirements

• This position will be based in Moody, AL, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our range of benefits includes health care options such as medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.