Service Coordinator

Ingersoll Rand; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Employee stock grant

Job summary

Ingersoll Rand, based in Kansas City, MO, seeks a Service Coordinator to support the Customer Center and coordinate service technicians for industrial compressed air needs. You will manage customer communications, collaborate with sales and management, and ensure adherence to order management and operational requirements.

The role emphasizes exceptional customer service, efficient scheduling, invoicing, inventory control, and the ability to work overtime when needed.

Qualifications

• High school diploma or GED required.
• 2+ years of experience using Microsoft Office and mobile devices.
• Strong organization, verbal and written communication skills.
• Ability to work overtime and weekends as needed.

Responsibilities

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs.
• Guide and develop service technicians as appropriate and assist in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets; track repair status and location.
• Maintain EH&S and operational excellence standards; assist with audits.
• Earn customer loyalty by managing interactions and following up on service quotes and seeking new business.
• Order and receive parts for jobs; monitor shipping and receiving; data entry.
• Submit warranty claims and ship parts to the factory with SOX compliance.
• Demonstrate teamwork and flexibility to work overtime as required.

Skills

Microsoft Office

Communication

Organization

Customer service

Education

High school diploma or GED

Tools

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

BH Job ID: BH-4627-2
SF Job Req ID: Service Coordinator

Title

Service Coordinator

Location

Kansas City, MO

Job Overview

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the role.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs, maximizing operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets, tracking repair status and location.
• Maintain environmental, health and safety, and operational excellence standards; assist with the auditing process.
• Earn customer loyalty by effectively managing customer interactions and ensuring satisfaction; generate and follow up on service quotes and seek new business opportunities.
• Order and receive parts for jobs, monitor shipping and receiving activities, and conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory, ensuring Sarbanes-Oxley compliance.
• Demonstrate team effort and dedication to customers by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED.
• 2+ years of operating knowledge of Microsoft Office software and experience with a hand‑held computer (e.g., smartphone, iPad).

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to manage a high volume of priorities in a fast‑paced environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalte issues that require further review.
• Exceptional customer service skills, including proper phone etiquette.

Preferences

• Associate or bachelor's degree preferred.
• Knowledge of mechanical and electrical systems preferred.
• Salesforce experience a plus.
• Forklift certification a plus, not required (we’ll certify you!).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling; employees must be able to lift or move up to 10 lbs and occasionally 40+ lbs.

Travel & Work Arrangements/Requirements

This position will be based in Kansas City, MO, and may travel occasionally within the U.S. for meetings, employee training, and other business needs (5‑10%).

What We Offer

Ingersoll Rand embraces a culture of personal ownership and offers a comprehensive benefits package. Benefits include health care options (medical, prescription, dental, vision), wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.