Service Coordinator

Ingersoll Rand; Independence (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Ingersoll Rand is seeking a Service Coordinator in Kansas City, MO to support the Customer Center and address the compressed air needs of the industrial sector. You will coordinate service technicians, manage customer communications, and work with sales teams to meet service requirements.

The role emphasizes exceptional service, efficient scheduling, accurate invoicing, and adherence to safety and operational standards. Regular travel within the U.S.

Qualifications

• High school diploma or GED.
• 2+ years of operating knowledge of Microsoft Office software and working with handheld computer (i.e., Smartphone, iPad).

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Skills

Customer service

Organization

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Hand-held devices

Salesforce

Forklift certification

Job description

Service Coordinator

Location: Kansas City, MO

Job Overview

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service, and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management.
• Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Requirements

• High school diploma or GED
• 2+ years of operating knowledge of Microsoft Office software and working with hand‑held computer (i.e., Smartphone, iPad)

Core Competencies

• Exceptional organization, communication (verbal and written), and follow‑up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast‑paced work environment.
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to elevate issues that require further review.
• Exceptional customer service skills, including proper phone etiquette.

Preferences

• Associate or bachelor's degree preferred
• Knowledge of mechanical and electrical systems is preferred.
• Salesforce experience a plus
• Forklift certification a plus, not required (we'll certify you!)
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 40+ lbs.

Travel & Work Arrangements / Requirements

This position will be based in Kansas City, MO, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership. Our comprehensive benefits package includes health care options, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grant. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.